Mark Wilson
Mesa,AZ
Summary
Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients. Proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Warehouse Packing and Production Team
Labels on Demand
08.2022 - Current
- Minimized returns due to damage or incorrect orders through diligent attention to detail when picking items from shelves.
- Improved on-time delivery rates by closely monitoring shipment progress and proactively addressing potential delays.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
Produce Clerk
Fry's Grocery Stores
07.2021 - 02.2022
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Private Duty Home Health Care Aide
Iris Croom
02.2018 - 05.2021
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Managed household chores such as laundry, light cleaning, and grocery shopping to maintain a clean living environment for the patient.
- Assisted patients with mobility challenges, utilizing proper transfer techniques and adaptive equipment when needed.
- Supported patients'' nutritional needs by planning, preparing, and serving healthy meals according to dietary restrictions or preferences.
- Promoted patient safety by regularly assessing the home environment for hazards and implementing necessary changes.
Certified Nursing Assistant
Chula Vista Care Center
02.2008 - 05.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Education
Bachelor of Science - Psychology
Yavapai College
Prescott, AZSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
- De-Escalation Techniques
- Clinical Quality Improvement
- Group therapy facilitation
- Suicide Risk Assessment
- Stress Reduction Strategies
Certification
- Colorado River Behavioral Health System Peer Support Certification – 2022
- Arizona State Board of Nursing Certified Nursing Assistant – 2010
- State of Florida Department of Health Certified Nursing Assistant - 2002
- State of Michigan Department of Health Certified Nursing Assistant - 1992
Timeline
Warehouse Packing and Production Team
Labels on Demand
08.2022 - Current
Produce Clerk
Fry's Grocery Stores
07.2021 - 02.2022
Private Duty Home Health Care Aide
Iris Croom
02.2018 - 05.2021
Certified Nursing Assistant
Chula Vista Care Center
02.2008 - 05.2011
- Colorado River Behavioral Health System Peer Support Certification – 2022
- Arizona State Board of Nursing Certified Nursing Assistant – 2010
- State of Florida Department of Health Certified Nursing Assistant - 2002
- State of Michigan Department of Health Certified Nursing Assistant - 1992
Bachelor of Science - Psychology
Yavapai College
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