Summary
Overview
Work History
Education
Skills
Timeline
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Mark Wilson Jr.

Trenton,NJ

Summary

Dynamic and reliable professional with a strong background in customer service and assembly at Quick Check and Hibbert Group. Proven ability to enhance customer satisfaction through effective communication and proactive problem-solving. Skilled in maintaining cleanliness and organization while ensuring quality standards, contributing to efficient operations and a positive work environment.

Overview

6
6
years of professional experience

Work History

Gas Attendant

Quick Check
06.2021 - Current
  • Assisted customers with fuel purchases, ensuring accurate transactions and positive experiences.
  • Maintained cleanliness and organization of gas station facilities to enhance customer satisfaction.
  • Learned safety protocols for handling fuel and operating equipment effectively.
  • Monitored fuel levels and alerted management regarding inventory shortages or issues.
  • Provided support in stocking convenience store items, contributing to efficient operations.
  • Collaborated with team members to ensure smooth daily operations during peak hours.
  • Followed procedures for cash handling and reconciliation at the end of shifts.
  • Greeted customers warmly, fostering a welcoming environment at the gas station.
  • Enhanced customer satisfaction by providing prompt and accurate fueling services.

House Cleaner Assistant

High Expectations
07.2020 - 04.2021
  • Executed thorough cleaning tasks across various residential settings, ensuring adherence to client preferences.
  • Organized cleaning schedules and prioritized tasks for efficient workflow management.
  • Trained new staff on best practices for cleaning techniques and safety protocols.
  • Maintained inventory of cleaning supplies, coordinating orders to avoid shortages.
  • Provided exceptional customer service, addressing client concerns and feedback promptly.
  • Collaborated with team members to streamline processes and improve overall efficiency of services.
  • Conducted quality checks post-cleaning to ensure high standards were consistently met.
  • Aided in reducing clutter for homeowners by suggesting storage solutions that fit their specific needs.
  • Reduced the spread of germs and bacteria by sanitizing high-touch surfaces regularly.

Assembler

Hibbert Group
07.2019 - 09.2019
  • Assembled components according to specifications, ensuring adherence to quality standards.
  • Operated various machinery and hand tools, maintaining safety protocols throughout production processes.
  • Collaborated with team members to streamline assembly workflows, reducing idle time and improving efficiency.
  • Conducted inspections of finished products to verify quality and compliance with industry regulations.
  • Trained new employees on assembly procedures, fostering a cohesive work environment and skill development.
  • Implemented process improvements that enhanced productivity and reduced waste in assembly operations.
  • Maintained organized workstation, ensuring availability of materials and tools for uninterrupted production flow.
  • Assisted in troubleshooting equipment malfunctions, contributing to minimal downtime during assembly tasks.

Education

High School Diploma -

Stem Civics High School
Ewing, NJ
06-2020

Skills

  • Cleanliness and organization
  • Patience and empathy
  • Customer service and assistance
  • Reliability and punctuality
  • Listening and comprehension
  • Flexible schedule availability
  • Adaptability and resilience
  • Initiative and proactivity
  • Vehicle maintenance

Timeline

Gas Attendant

Quick Check
06.2021 - Current

House Cleaner Assistant

High Expectations
07.2020 - 04.2021

Assembler

Hibbert Group
07.2019 - 09.2019

High School Diploma -

Stem Civics High School

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Mark Wilson Jr.