Summary
Overview
Work History
Education
Skills
Military
Timeline
Generic

Mark Woffindale

Miamisburg,OH

Summary

Experienced Gaming Manager adept at recruiting, leading and developing highly effective teams with both the Operations and Technical teams of Gaming. Meticulous and driven with a passion for innovation and process improvement demonstrated over five years in progressive leadership roles.

Overview

11
11
years of professional experience

Work History

Gaming Technical Manager

Miami Valley Gaming
09.2023 - Current
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Enhanced team productivity by implementing agile project management methodologies and streamlining workflows.
  • Reviews daily and monthly systems & financial reports and investigates unusual gaming statistical fluctuations including unusual actual versus theoretical variations in coin-in, win percentages, and drop; Provides written reports to management that explains the fluctuations
  • Maintains excellent relationships with vendors and remains informed of game and related product performance

Veteran Service Officer

Montgomery County Veterans Service Commission
04.2023 - 09.2023
    • Process complex Federal Benefits claims for Veterans and eligible dependants
    • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
    • Maintained accurate records and full compliance with government regulations and agency guidelines.

Service Advisor/ASM

Performance Toyota
07.2022 - 03.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Developed estimates by costing materials, supplies, and labor.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Veteran Service Officer

New Mexico Department of Veterans Services
01.2022 - 06.2022
  • Process complex State and Federal Benefits claims for veterans and eligible dependents
  • Complete necessary reports and maintain confidential records in accordance with privacy laws and HIPPA
  • Develop and plan marketing strategies along with coordinating community veteran outreach and town hall meetings.

Parts Counterperson

Tate Branch CDJR
08.2021 - 01.2022
  • Complete estimates and order parts for automotive repairs, service retail and wholesale customers
  • Utilize POS/Inventory software, ordered daily stock order/special order parts in accordance with department policies
  • Serve as department Manager in absence of manager, attend financial meetings, work with wholesale parts customers to grow business.

Route Sales Representative

Frito-Lay
04.2021 - 08.2021
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maximized sales through effective territory management and strategic route planning.

DOT Courier

FedEx Express
10.2020 - 04.2021
  • Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
  • Achieved timely deliveries daily of 50-150 stops by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
  • Developed strong relationships with regular clients, earning trust and respect through consistent high-quality service and timely communication.

Project Manager/General Manager/Sales Representative

DREISBACH WHOLESALE FLORIST
05.2015 - 03.2020
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Monitored project performance to identify areas of improvement and make adjustments.

Service Manager

5 STAR AUTO CARE
10.2014 - 05.2015
  • Greet customers/vendors, pay bills/invoices, and maintain register drawer
  • Inform customers of needed repairs/services, parts/labor rates, completion times and keep informed of progress
  • Maintain two loaner cars (accountability and maintenance)
  • In absence of shop owner make any business decisions necessary

Gaming Shift Manager/Gaming Technical Manager/Gaming Performance Manager

MIAMI VALLEY GAMING
08.2013 - 10.2014
  • Gaming Shift Manager: Interview and Hire Gaming Team (Managers/Supervisors/ Attendants/Technicians)
  • Write Department Internal Controls/Standard Operating Procedures
  • Install/setup 1600 Video Lottery Terminals
  • Assist with multi-million-dollar budget to purchase equipment/spare parts and tools
  • Analyze floor looking for improvement opportunities
  • Constant contact with vendors maintaining performance levels, inventory, new product

Education

Associate of Arts - Business Administration

STRAYER UNIVERSITY

Skills

  • Light and Wonder products including SDS, CMP, EBS
  • Microsoft Office 365 including Word, Excel, Outlook, and PowerPoint
  • ADP Online Payroll system
  • JCM ICB reporting
  • DD 214 with Honorable Discharge

Military

United States Army, Combat Engineer, Operation Iraqi Freedom Veteran, Honorably Discharged

Timeline

Gaming Technical Manager

Miami Valley Gaming
09.2023 - Current

Veteran Service Officer

Montgomery County Veterans Service Commission
04.2023 - 09.2023

Service Advisor/ASM

Performance Toyota
07.2022 - 03.2023

Veteran Service Officer

New Mexico Department of Veterans Services
01.2022 - 06.2022

Parts Counterperson

Tate Branch CDJR
08.2021 - 01.2022

Route Sales Representative

Frito-Lay
04.2021 - 08.2021

DOT Courier

FedEx Express
10.2020 - 04.2021

Project Manager/General Manager/Sales Representative

DREISBACH WHOLESALE FLORIST
05.2015 - 03.2020

Service Manager

5 STAR AUTO CARE
10.2014 - 05.2015

Gaming Shift Manager/Gaming Technical Manager/Gaming Performance Manager

MIAMI VALLEY GAMING
08.2013 - 10.2014

Associate of Arts - Business Administration

STRAYER UNIVERSITY
Mark Woffindale