Mark Woffindale
Miamisburg,OH
Summary
Experienced Gaming Manager adept at recruiting, leading and developing highly effective teams with both the Operations and Technical teams of Gaming. Meticulous and driven with a passion for innovation and process improvement demonstrated over five years in progressive leadership roles.
Overview
11
11
years of professional experience
Work History
Gaming Technical Manager
Miami Valley Gaming
09.2023 - Current
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Enhanced team productivity by implementing agile project management methodologies and streamlining workflows.
- Reviews daily and monthly systems & financial reports and investigates unusual gaming statistical fluctuations including unusual actual versus theoretical variations in coin-in, win percentages, and drop; Provides written reports to management that explains the fluctuations
- Maintains excellent relationships with vendors and remains informed of game and related product performance
Veteran Service Officer
Montgomery County Veterans Service Commission
04.2023 - 09.2023
- Process complex Federal Benefits claims for Veterans and eligible dependants
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Service Advisor/ASM
Performance Toyota
07.2022 - 03.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Developed estimates by costing materials, supplies, and labor.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Veteran Service Officer
New Mexico Department of Veterans Services
01.2022 - 06.2022
- Process complex State and Federal Benefits claims for veterans and eligible dependents
- Complete necessary reports and maintain confidential records in accordance with privacy laws and HIPPA
- Develop and plan marketing strategies along with coordinating community veteran outreach and town hall meetings.
Parts Counterperson
Tate Branch CDJR
08.2021 - 01.2022
- Complete estimates and order parts for automotive repairs, service retail and wholesale customers
- Utilize POS/Inventory software, ordered daily stock order/special order parts in accordance with department policies
- Serve as department Manager in absence of manager, attend financial meetings, work with wholesale parts customers to grow business.
Route Sales Representative
Frito-Lay
04.2021 - 08.2021
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maximized sales through effective territory management and strategic route planning.
DOT Courier
FedEx Express
10.2020 - 04.2021
- Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
- Achieved timely deliveries daily of 50-150 stops by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
- Developed strong relationships with regular clients, earning trust and respect through consistent high-quality service and timely communication.
Project Manager/General Manager/Sales Representative
DREISBACH WHOLESALE FLORIST
05.2015 - 03.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored project performance to identify areas of improvement and make adjustments.
Service Manager
5 STAR AUTO CARE
10.2014 - 05.2015
- Greet customers/vendors, pay bills/invoices, and maintain register drawer
- Inform customers of needed repairs/services, parts/labor rates, completion times and keep informed of progress
- Maintain two loaner cars (accountability and maintenance)
- In absence of shop owner make any business decisions necessary
Gaming Shift Manager/Gaming Technical Manager/Gaming Performance Manager
MIAMI VALLEY GAMING
08.2013 - 10.2014
- Gaming Shift Manager: Interview and Hire Gaming Team (Managers/Supervisors/ Attendants/Technicians)
- Write Department Internal Controls/Standard Operating Procedures
- Install/setup 1600 Video Lottery Terminals
- Assist with multi-million-dollar budget to purchase equipment/spare parts and tools
- Analyze floor looking for improvement opportunities
- Constant contact with vendors maintaining performance levels, inventory, new product
Education
Associate of Arts - Business Administration
STRAYER UNIVERSITY
Skills
- Light and Wonder products including SDS, CMP, EBS
- Microsoft Office 365 including Word, Excel, Outlook, and PowerPoint
- ADP Online Payroll system
- JCM ICB reporting
- DD 214 with Honorable Discharge
Military
United States Army, Combat Engineer, Operation Iraqi Freedom Veteran, Honorably Discharged
Timeline
Gaming Technical Manager
Miami Valley Gaming
09.2023 - Current
Veteran Service Officer
Montgomery County Veterans Service Commission
04.2023 - 09.2023
Service Advisor/ASM
Performance Toyota
07.2022 - 03.2023
Veteran Service Officer
New Mexico Department of Veterans Services
01.2022 - 06.2022
Parts Counterperson
Tate Branch CDJR
08.2021 - 01.2022
Route Sales Representative
Frito-Lay
04.2021 - 08.2021
DOT Courier
FedEx Express
10.2020 - 04.2021
Project Manager/General Manager/Sales Representative
DREISBACH WHOLESALE FLORIST
05.2015 - 03.2020
Service Manager
5 STAR AUTO CARE
10.2014 - 05.2015
Gaming Shift Manager/Gaming Technical Manager/Gaming Performance Manager
MIAMI VALLEY GAMING
08.2013 - 10.2014
Associate of Arts - Business Administration
STRAYER UNIVERSITY