Avery Lynne
Summary
Versatile Security Shift Manager, adept in team management and emergency response coordination. Enhanced collaboration with law enforcement, optimizing officer deployment to reduce incident response times significantly. Skilled in CCTV monitoring and fostering team development, ensuring high levels of customer service and safety. Knowledgeable about company requirements, policies and procedures. Highly observant and skilled.
Overview
13
13
years of professional experience
Work History
Security Shift Manager
Angel of the Winds Casino Resort
02.2023 - Current
- Establish strong relationships with local law enforcement agencies for improved collaboration during emergency situations.
- Manage access control systems efficiently, ensuring only authorized individuals gained entry into secured areas.
- Improve communication between shifts with comprehensive handover reports and regular meetings.
- Lead by example, modeling professionalism and adherence to company standards at all times.
- Train new hires thoroughly on company policies, procedures, equipment usage, emphasizing the importance of teamwork.
- Reduce response times to incidents by optimizing officer deployment strategies.
- Increase team efficiency by regularly reviewing and adjusting staffing levels based on changing needs.
- Address employee performance issues quickly, providing constructive feedback, coaching, and discipline as needed.
- Oversee a team of security officers and manage scheduling and performance evaluations.
- Keep the team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Conduct drills to keep security staff on alert and proficient with established plans.
- Work with Compliance, HR, Surveillance, Tribal Gaming, and Finance.
- Assist with investigations for Internal theft, External theft, Cheating scams/Advantage play, Policy violations, Guest disputes, Cash variances, Workplace misconduct and Safety/Security incidents.
Security Shift Supervisor
Angel of the Winds Casino Resort
11.2022 - 02.2023
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
- Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
- Oversaw a team of security officers and managed adherence to Policies and Procedures.
Security Officer & Relief Dispatcher
Angel of the Winds Casino Resort
06.2021 - 11.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls from all Casino departments.
- Provided exceptional customer service to callers, remaining empathetic and patient.
- Assisted in training and providing guidance to new team members to apply best practices and comply with protocols and regulations.
- Enhanced communication with first responders by utilizing clear, concise language during dispatches.
- Coordinated and created schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Checked and verified photo identification.
- Monitored and authorized entrance and departure of customers, employees, visitors, and vendors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
Security Officer
Tulalip Casino
02.2019 - 05.2021
- Enforce company rules and policies for staff and guests
- Carry out CCTV surveillance and patrols
- Quick to learn weak spots on specific sites and pay them extra attention
- Report safety concerns both in writing and verbally
- Manage employee exits and scans for over 700 full- and part-time employees
- Approach incidents calmly and professionally
Office Manager
LJ Enterprises
07.2016 - 01.2019
- Oversaw staff, including participating in the hiring process
- Organize supply orders
- Ensured facility's compliance with OSHA standards.
- Managed time cards for payroll purposes.
- Set schedules and drafted rotations to ensure proper coverage.
- Serve as main point of contact for office challenges.
- Compile information from executive leadership to be distributed to the rest of the company.
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity.
Technical Support Coordinator
343 Industries/Microsoft
12.2012 - 06.2016
- Troubleshoot software and hardware from diagnostic to repair
- Add/replace pc hardware, software, images and peripherals
- Run and manage software updates
- Create POs and make equipment orders
- Research and resolve technical issues
- Developing solutions including interfaces, services, utilities or customer requests.
- Built out & managed small Server Lab: Configure Light Maps, Rack configuration/location and setup of lab equipment
- Build, manage, and develop a team, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
Education
Graphic Design
Edmonds Community College
Lynnwood, Wa.08-2006
GED
Lake Washington Tech. College
Kirkland, Wa01-2004
Skills
- Schedule writing
- Strong Communication
- Security Policies & Procedures
- Training & Fostering Development
- Physical Security
- MOAB Trained
- SOCS Trained
- CPR & First Aid
- Detail Oriented
- Hardware & Software Technical Support
- Customer Service
- Team Management
- CCTV Monitoring
- Implementation of Security & Safety Processes & Procedures
- iTrak
- CMP
- SDS
- MS Office
- Report Writing
- Professional working report with Compliance, Security, Surveillance, Table Games, HR, and Tribal Gaming
Timeline
Security Shift Manager
Angel of the Winds Casino Resort
02.2023 - Current
Security Shift Supervisor
Angel of the Winds Casino Resort
11.2022 - 02.2023
Security Officer & Relief Dispatcher
Angel of the Winds Casino Resort
06.2021 - 11.2022
Security Officer
Tulalip Casino
02.2019 - 05.2021
Office Manager
LJ Enterprises
07.2016 - 01.2019
Technical Support Coordinator
343 Industries/Microsoft
12.2012 - 06.2016
Graphic Design
Edmonds Community College
GED
Lake Washington Tech. College