Cerrissa Kegley

• Supervised daily operations and ensured adherence to safety protocols.
• Trained new team members on customer service standards and care procedures.
• Monitored dog playgroups to ensure safety and positive interactions among pets.
• Assisted in maintaining cleanliness of the facility, including dog areas and equipment.
• In charge of giving out shift positions for team
• Spa for dogs which includes nail trims, baths, brush out, blow drys, ear cleaning, teeth brushing
• Working with parents on dog behavior plans and overall communication of how their dog is doing daily
• Working in rooms with upwards to 30 dogs of different breeds and temperaments
• Dog training such as sit, stay and more
• Reading dog language to ensure safety for both handlers (coaches) and dogs
• Communication with front desk about dog behavior and any issues behavior wise
• Evaluation of dogs who are joining a day care setting with a 3 step process of exposing potential daycare dogs to dogs of the same sex, older dogs and dogs with over abundance of energy then introducing them to room with other daycare dogs
• Tending to injuries any dog may aquire during daycare play.
• Training of New incoming canine coaches on dog handling and room cleaning protocols and more

In charge of taking deposits to bank.

• Led team in daily operations and ensured adherence to company policies.

Open and closing store procedures

• Coordinated product displays to enhance customer engagement and sales.
• Managed inventory levels and organized stockroom for efficient access.
• Trained new employees on store procedures and safety protocols.
• Assisted customers with product inquiries and provided solutions.
• Implemented promotional strategies to drive seasonal sales initiatives.
• Monitored store cleanliness and maintained a welcoming environment for shoppers.

Online order filling as well as curbside of orders to customers

Forklift certified

Propane certified

Merchandise all areas of store

Receiving truck and product placement

POG setup and seasonal resets

Dispersement if task to other sales associate

Occasional schedule changes and coverage of shifts

Special orders for customers

Handling of baby chickens, ducks, turkeys, guineas and other fowl sold

Customer education of feed for fowl, dog, cat, pig, horse and goat.

Price changes and ad set

• Supervised daily operations to ensure smooth restaurant service.
• Trained staff on menu items and customer service standards.
• Managed inventory levels and ordered supplies as needed.
• Schedule waitressing and bartenders
• Open and closing duties
• POS
• Keno writing and payout
• Alcohol receiving and inventory
• Tip out to wait staff and bartenders
• FOH duties
• TV management for sports games
• Serving/wait staff
• Taking and placing orders from customers
• Bartending/mixology
• Keg changes/removal of empty kegs
• Sanitation/upkeep of bar area including but not limited to
• Glasses cleaned and put away
• Cutting of fresh fruit and disposal of old
• Moping
• Stocking liquor
• Cleaning of ice bins
• Refil ice bins
• Bar top clean and sanitize
• Beer taps cleaned
• Addressed customer concerns promptly to enhance satisfaction.
• Inspected work areas regularly for cleanliness and organization standards.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.