Mark Wright

• Increased team efficiency by implementing streamlined processes and training staff on best practices.
• Improved customer satisfaction rates through attentive service and prompt resolution of issues.
• Led a team of employees, fostering a positive work environment and encouraging professional growth.
• Developed employee performance metrics, resulting in increased productivity and reduced turnover.
• Implemented safety protocols to ensure a secure working environment for all team members.
• Optimized workflow by identifying bottlenecks and implementing solutions to improve efficiency.
• Coordinated staff scheduling to maximize productivity while maintaining employee satisfaction.
• Mentored new hires, providing guidance and support throughout the onboarding process.
• Maintained open lines of communication with upper management, reporting successes and challenges regularly.
• Set departmental goals in alignment with company objectives, tracking progress toward achievement regularly.
• Enhanced team collaboration by organizing cross-training initiatives for skill development among staff members.
• Reduced operational expenses through constant evaluation of resource allocation and improving cost-efficiency measures.
• Conducted regular performance reviews, identifying areas for improvement and setting individual goals for continued success.
• Collaborated closely with other departments to ensure seamless operations across various functions.
• Provided continuous feedback to employees on their performance, offering constructive criticism when necessary.
• Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
• Followed protocols to enhance protection and maintain safe work environment.

Same as current with the addition of working with Union Employees.

Oversaw multiple project types including but not limited to, AMRP's, Larger Design Projects, Blanket projects, Large Bid projects, Station Rebuilds, scattered capital work.

Documented all work done through as-builts (CAD), execution of orders, contract payment, scope changes, cost variences and close out preperations.

Performed all Operations O&M work including plant based work types, service work orders, capital work types (main line install/retire job types), leakage inspection and repair, corrosion remediation.

Equipment operation and other function of plant based employees. Including main install/retire/repair, corrosion, leakage, maintenance type activities.

Read meters accuratly through routes designed.