Wanda Gibson
Averitt Express
Waycross,Georgia
28
years of professional experience
Work History
Front line leader
7 Years 10 Months- Front line leader responsibilities include logistics, planning and coordinating delivery schedules for drivers. Contacting and scheduling deliveries with customers and scheduling material backhaul pickups. Enter payroll for drivers in the AS400 software. Accountability using Excel spreadsheets. Monitoring material progress using OHM software. Dispatch using AS400 software. Monitored drivers though QHOS. Ensure DOT logs are being used and filled out correctly. Monitor and schedule maintenance of the fleet. Maintained a current list of vehicles that are working/down for service. Ensure drivers medical cards are kept current. Excellent communication and organizational skills. Offer the highest level of support to drivers. Fluent in Word, Excel, and Microsoft 365.
2 Years 9 Months
- Work insurance accounts receivable as assigned using the insurance collection module. Contact payers and enter notes in PM system regarding status. Begin working claims once they have aged beyond 30 days. Contact patients as needed to enlist their assistance with getting claims processed. Prepare monthly report to show status and reason for all outstanding claims over 120 days. Assist insurance verification clerks as needed. Assist other billing staff as needed. Refile claims.
Customer Service Representative
3 Years 7 Months- Responsible for assisting patients with Physicians orders and completing all paperwork required for billing purposes. Completed all verification of Insurance for Durable Medical Equipment coverage and prior authorization information. Worked with all referral sources, physician’s offices, Hospitals, and convalescent homes to ensure proper care. Provided patient/client orientation, instruction of proper use, maintenance and safety of equipment.
14 Years 5 Months
- Drove gasoline and diesel multi-passenger vehicles to transport students between neighborhoods, schools, and student activities. Check the conditions of a vehicle, i.e. tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure vehicle is in working order. Comply with traffic regulations and state mandated guidelines in order to operate vehicle in a safe manner. Prepare and submit reports that include the number of passengers or trips, hours worked, mileage and fuel consumption.
3 Years 10 Months
- Assist in the educational and social development of pupils under the direction and guidance of the head teacher. Provide support for individual students inside and outside the classroom to enable them to fully participate in activities. Support students with emotional or behavioral problems and help develop their social skills. Tutored and assisted children in learning class material using the teachers’ lesson plans, providing students with individualized attention.
Education
NAPPI Certificate
Georgia Paraprofessional Certificate
Commercial Driver’s License
High School Diploma
Skills
Guided teams in coaching and mentoring efforts to foster professional development.
Implemented customer-focused strategies to enhance service quality.
Drove employee engagement initiatives to cultivate a positive workplace culture.
Oversaw adherence to standard operating procedures to ensure operational efficiency.
Led team management efforts to maximize performance and accountability.
Elevated customer service standards to improve client satisfaction.
Emphasized attention to detail in project execution to reduce errors.
Leveraged multitasking skills to juggle competing priorities effectively.
Cultivated reliability within the team to foster trust.
Exhibited excellent communication skills to facilitate information flow.
Harnessed computer skills to enhance productivity and data management.
Optimized organizational skills to structure tasks efficiently.
Promoted team collaboration to drive project success.
Exercised problem-solving capabilities to navigate obstacles.
Managed time effectively to adhere to project timelines.
Fostered a positive attitude to motivate team members.
Directed production scheduling to align resources with operational goals.
Timeline
Front line leader
Averitt Express
05.2017 - 03.2025Read More
Consultants in Pain Medicine
08.2014 - 05.2017Read More
Customer Service Representative
Jones Medical Equipment
06.2008 - 01.2012Read More
Okefenokee Regional Education Services Agency
08.2004 - 06.2008Read More
Ware County Board of Education-Transportation
08.1997 - 01.2012Read More
Charlton County High School
High School Diploma
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Commercial Driver’s License
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Georgia Paraprofessional Certificate
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NAPPI Certificate
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