Mark Yamanaka
Las Vegas,NV
Summary
Computing and Information Technology student focused on network administration and cybersecurity, with hands-on experience configuring and troubleshooting network environments through technical coursework and labs. Familiar with Cisco networking technologies including VLANs, OSPF, DHCP, ACLs, NAT, STP, IPv4/IPv6, and network security concepts. Experienced using Cisco Packet Tracer to configure, test, and troubleshoot network connectivity. Seeking a Network Administrator internship to apply technical skills in a professional environment while gaining hands-on experience supporting network infrastructure, security operations, and client systems.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Forklift Operator
DHL
Las Vegas, NV
08.2024 - Current
- Operated forklifts to transport goods efficiently within warehouse environment.
- Conducted routine safety inspections on equipment to ensure compliance with safety regulations.
- Assisted in loading and unloading shipments, maintaining proper inventory levels.
Technical Support Agent
Telus International
Las Vegas, NV
02.2024 - 07.2024
- Resolved technical issues for customers through remote troubleshooting and support.
- Documented customer interactions in ticketing system to ensure accurate follow-up and tracking.
- Implemented best practices for customer engagement, enhancing overall satisfaction ratings.
Sales Representative
Capital Energy
Las Vegas, NV
07.2023 - 01.2024
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Educated clients on solar technology benefits, financing options, and incentives available.
- Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
Education
Associate of Applied Science - Networking-Network Administration
College of Southern Nevada
Las Vegas, NV06.2027
Associate of Applied Science - General Studies
College of Southern Nevada
Las Vegas, NV01.2025
Skills
- Technical Support
- Network Troubleshooting
- Customer Service
- Hardware Repair
- Software Installation
- System Analysis
- Performance Monitoring
- Problem-solving
- Dependable and responsible
Certification
- Cisco Certified Support Technician (CCST)
Languages
English
Native or Bilingual
Spanish
Elementary
Tagalog
Elementary
Timeline
Forklift Operator
DHL
08.2024 - Current
Technical Support Agent
Telus International
02.2024 - 07.2024
Sales Representative
Capital Energy
07.2023 - 01.2024
Associate of Applied Science - Networking-Network Administration
College of Southern Nevada
Associate of Applied Science - General Studies
College of Southern Nevada