Mark Yates
Mount Washington
Summary
Customer-focused automotive finance and sales professional with 20+ years of dealership and leadership experience. Skilled in F&I presentations, deal structure review, compliance, lender relations, and guiding customers through a smooth, professional buying experience. Known for building trust, improving profitability, and delivering strong customer service in fast-paced dealership environments.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Business Manager
Cross Motors
01.2025 - Current
- Present financing, warranty, and protection products to help customers make informed decisions and improve product penetration.
- Review deal structures and documentation for accuracy, compliance, and efficient funding.
- Partner with sales staff and lenders to streamline the desk-to-delivery process and improve turnaround time.
- Support dealership profitability while maintaining a positive, customer-focused experience.
Product Specialist
Cross Motors
01.2013 - 01.2025
- Guided customers through the vehicle purchase process from consultation to delivery, supporting close rates and repeat business.
- Demonstrated vehicle features and benefits to build confidence and help customers choose the right vehicle.
- Developed strong customer relationships through follow-up, service, and responsiveness.
- Worked closely with sales management and finance to ensure a seamless purchase experience.
Supervisor
Charter Communications
01.2000 - 01.2013
- Led daily operations, coached employees, managed scheduling and workflow to achieve productivity goals.
- Monitored performance metrics, implemented process improvements to enhance efficiency and accountability.
- Resolved customer concerns while upholding service standards and contributing to customer retention.
Education
High School - Business Administration And Management
Moore Traditional High School
Louisville , KY 08.1996 - 05.2000
Business Management -
University of Louisville
Skills
- F&I Product Presentation
- Deal Structure Review
- Compliance & Documentation
- Automotive Sales
- Financial Product Sales
- Financial Institution Partnerships
- Negotiation & Closing
- Customer Relationship Management
- CRM Systems
- Customer Retention
- Cross-Department Collaboration
- Team Leadership
Certification
- Zurich University F&I Certification
- Compliance Training
Personal Information
Title: Finance & Insurance Manager
Timeline
Business Manager
Cross Motors
01.2025 - Current
Product Specialist
Cross Motors
01.2013 - 01.2025
Supervisor
Charter Communications
01.2000 - 01.2013
High School - Business Administration And Management
Moore Traditional High School
08.1996 - 05.2000
Business Management -
University of Louisville