Mark Young
Denver,CO
Overview
5
5
years of professional experience
Work History
Regional Key Account Manager
MJ Thomas Enterprises
09.2019 - 06.2023
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Managed over [Number] accounts within [Location] territory.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Communicated regularly with territory and regional managers for daily support and strategic planning for accounts.
- Researched competitor activity and used findings to develop sales growth strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Educated clients on new products or services to increase customer engagement with brand.
Sales Representative
MJ Thomas Enterprises
07.2019 - 06.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Listened to customer needs and desires to identify and recommend optimal products.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Conducted market research to identify potential opportunities and understand customer needs.
Manager of Operations
MJ Thomas Photography
07.2019 - 06.2023
- Led hiring, onboarding and training of new hires to on customer service standards, proper protocols and business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Lead Photographer
MJ Thomas Photography
08.2018 - 06.2023
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Utilized various types of camera equipment, lighting, and perspectives to capture best possible shots.
- Managed and organized photo archive for optimal retrieval as needed.
Education
Bachelor of Arts - International Business
University of Nebraska - Lincoln
Lincoln, NE05.2011
Skills
- Strategic Networking
- Project Management Abilities
- Managing Operations and Efficiency
- Staff Training and Management
- Growth Strategies
- Contract Development
- Scheduling and Coordinating
- Account and Territory Management
- Lead Generation
Timeline
Regional Key Account Manager
MJ Thomas Enterprises
09.2019 - 06.2023
Sales Representative
MJ Thomas Enterprises
07.2019 - 06.2023
Manager of Operations
MJ Thomas Photography
07.2019 - 06.2023
Lead Photographer
MJ Thomas Photography
08.2018 - 06.2023
Bachelor of Arts - International Business
University of Nebraska - Lincoln