Overview
Work History
Education
Skills
Timeline
Generic

Mark Young

Denver,CO

Overview

5
5
years of professional experience

Work History

Regional Key Account Manager

MJ Thomas Enterprises
09.2019 - 06.2023
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Managed over [Number] accounts within [Location] territory.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Communicated regularly with territory and regional managers for daily support and strategic planning for accounts.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.

  • Educated clients on new products or services to increase customer engagement with brand.

Sales Representative

MJ Thomas Enterprises
07.2019 - 06.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated new leads through networking and attending industry events.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Developed and maintained positive relationships with key decision-makers and influencers.
  • Developed successful strategies for identifying and converting prospective clients to long-term customers.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
  • Conducted market research to identify potential opportunities and understand customer needs.

Manager of Operations

MJ Thomas Photography
07.2019 - 06.2023
  • Led hiring, onboarding and training of new hires to on customer service standards, proper protocols and business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Lead Photographer

MJ Thomas Photography
08.2018 - 06.2023
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Utilized various types of camera equipment, lighting, and perspectives to capture best possible shots.
  • Managed and organized photo archive for optimal retrieval as needed.

Education

Bachelor of Arts - International Business

University of Nebraska - Lincoln
Lincoln, NE
05.2011

Skills

  • Strategic Networking
  • Project Management Abilities
  • Managing Operations and Efficiency
  • Staff Training and Management
  • Growth Strategies
  • Contract Development
  • Scheduling and Coordinating
  • Account and Territory Management
  • Lead Generation

Timeline

Regional Key Account Manager

MJ Thomas Enterprises
09.2019 - 06.2023

Sales Representative

MJ Thomas Enterprises
07.2019 - 06.2023

Manager of Operations

MJ Thomas Photography
07.2019 - 06.2023

Lead Photographer

MJ Thomas Photography
08.2018 - 06.2023

Bachelor of Arts - International Business

University of Nebraska - Lincoln

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Mark Young