Mark Zavattaro
East Stroudsburg,PA
Summary
Highly motivated and responsible employee that is looking to bring an extensive history of providing exceptional customer service to the organization. Hard working and motivated by helping customers and improving their experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Medicare Enrollment Specialist
ASSURANCE IQ
Remote
06.2022 - 09.2023
- Managed inbound and outbound calls to explain Medicare benefits to potential enrollees, addressing their questions and concerns.
- Assisted customers in completing the enrollment process for Medicare plans that best fit their healthcare needs and budget.
- Maintained up-to-date knowledge of Medicare regulations, plan changes, and healthcare trends to provide accurate information to customers.
- Utilized CRM software to track customer interactions, document issues, and follow up on pending enrollments.
- Provided excellent customer service, resolving issues promptly and ensuring customer satisfaction.
Call Center Representative
American Customer Care
East Stroudsburg, PA
01.2020 - 06.2022
- Managed inbound calls and emails from customers, addressing their questions and concerns about Hershey’s products.
- Utilized CRM software to track customer interactions and follow up on pending issues.
- Maintained up-to-date knowledge of Hershey’s product line and promotions to provide accurate information to customers.
- Provided excellent customer service, resolving issues promptly and ensuring customer satisfaction.
Call Center Representative, Medicare Insurance Agent
DialAmerica
Mahwah, NJ
04.2018 - 01.2020
- Handled inbound calls in a high-volume call center environment, providing timely and excellent customer service.
- Worked closely with the team to meet and exceed monthly customer satisfaction targets.
- Maintained a high level of patience and professionalism when dealing with challenging customer situations.
Assistant Manager
KEARNY AUTO SPA
Kearny, NJ
04.2017 - 06.2018
- Assisted in managing daily operations of the car wash facility, ensuring efficient and quality service.
- Trained and supervised staff, fostering a team environment to meet and exceed customer service standards.
- Handled customer inquiries and complaints, providing solutions to ensure customer satisfaction.
- Assisted in maintaining inventory of cleaning supplies and equipment, placing orders as necessary.
Inside Sales Representative
Upcycle LLC
Fairfield, NJ
04.2012 - 07.2016
- Researched potential customers online, and created lists of leads
- Placed cold calls to prospective customers
- Strived to meet monthly sales goals
- Entered all customer information into CSR database.
Education
High school or equivalent -
Passaic Valley High School
06.1990
Skills
- Effective Communication Skills
- Proficiency in MS Office Suite
- Applicant Support and Service
- Schedule Management
- Telephone Etiquette
- Knowledgeable in CRM
- Appointment Scheduling
Certification
- Current Life and Health Insurance Licenses in over 20 states.
Timeline
Medicare Enrollment Specialist
ASSURANCE IQ
06.2022 - 09.2023
Call Center Representative
American Customer Care
01.2020 - 06.2022
Call Center Representative, Medicare Insurance Agent
DialAmerica
04.2018 - 01.2020
Assistant Manager
KEARNY AUTO SPA
04.2017 - 06.2018
Inside Sales Representative
Upcycle LLC
04.2012 - 07.2016
High school or equivalent -
Passaic Valley High School
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