Mark Scott
Customer Service
Baltimore,Maryland
Summary
Nursing Assistance with a strong talent in caring for individuals. Effective leader, consistently finding ways to improve healthcare quality. Experience mental health worker with over 15 years experience. Perform delegated patient care functions with diverse psychiatric/medical and substance abuse. By Maintaining a rehabilitative and therapeutic milieu environment.
Overview
18
18
years of professional experience
Work History
Clinical Technician
Johns Hopkins Healthcare
Baltimore, Maryland
09.2018 - Current
- Record client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
- Monitor patients for special risks( falls, elopement, suicide attempts) and reports observations to responsible nurse.
- Ensured safety and well-being of patients.
- Provide appropriate therapeutic psychiatric interventions and is active in group activities with patients both on and off units.
Patient Care Technician
Sterling Medical Staffing/ NIH Research
Bethesda, MD
01.2016 - 03.2019
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchair's and preparing assistive devices.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Mental Health Worker
Sheppard Pratt Health System
Towson, MD
09.2016 - 09.2018
- Transported patients between Housing and appointments or treatment locations.
- Provided direct and indirect care services to patients in psychiatric inpatient and residential substance abuse unit co-occurring partial hospital program.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Facilitates unit-based activity program, recreational actives, and participates in professional practice partnership.
Nursing Assistant
Veterans Administration
Washington, DC
12.2012 - 08.2016
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Supported patient admissions, discharges and transfers to promote team efficiency.
- Provided care for Veterans based on physical, psychological, educational and safety criteria.
- Participated in the multidisciplinary team meeting, providing input on patient's progress. Supports the individual Treatment Plan (ITP) by being informed of patients short term goals and interventions set by the interdisciplinary team.
Airline Customer Service Agent
Alaska Air Group Inc.
Baltimore, MD
10.2007 - 12.2012
- Addressed passengers' concerns about delayed and canceled flights and resolved issue.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Used airline computer system to create airline tickets and boarding passes.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Introduced complex baggage screening system, increasing screening accuracy by 100%
Education
Certificate - BLS/CPR Expires 8/2024
American Heart Association
Baltimore, Maryland02.2022
Associate of Arts - Nursing Assistance 1
UMANAH HEALTHCARE INSTITUTE
Charlotte, NC03.2014
Skills
- Charting and clinical documentation
- Crisis intervention
- Acute care expertise
- Direct patient Care/ ADL
- EKG, Vital Signs monitoring, and all physical care within scope of practice
- Direct Supervision
- First Aid and CPR/ AED Certification
- Expertise in Crisis Intervention Techniques
- Height and Weight Measurement
- Glucose Monitors and Meters
- Word Processing
Affiliations
Army National Guard/ District of Columbia
November 2015 to November 2019
MOS 91 Bravo/ Light Wheeled Maintence Mechanic Technician ; supervises and performs field and sustainment level maintenance and recovery operation on light and heavy wheeled vehicles, their associated trailors and material handling equipement.
One Weekend a month Drill exercises
Timeline
Clinical Technician
Johns Hopkins Healthcare
09.2018 - Current
Mental Health Worker
Sheppard Pratt Health System
09.2016 - 09.2018
Patient Care Technician
Sterling Medical Staffing/ NIH Research
01.2016 - 03.2019
Nursing Assistant
Veterans Administration
12.2012 - 08.2016
Airline Customer Service Agent
Alaska Air Group Inc.
10.2007 - 12.2012
Certificate - BLS/CPR Expires 8/2024
American Heart Association
Associate of Arts - Nursing Assistance 1
UMANAH HEALTHCARE INSTITUTE