Ronesha Wright
Port Allen
Summary
Professional and dependable individual seeking a Front Desk Patient Registration Clerk position where I can use strong communication, customer service, organizational, and data entry skills to assist patients and support efficient office operations.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.Diligent Healthcare Professional
Overview
12
12
years of professional experience
Work History
Security
Eastern LA Mental Health System
01.2020 - Current
- Provided security of clients and assisted in application of clinical treatment in accomplishing the overall goal of evaluation and/or treatment of individuals judicially remanded to the facility.
- Responsible for working in the call center, answering calls throughout the shift with questions concerning the facility and calls with headcounts.
- Supervising employees.
Psych Aide
Eastern LA Mental Health System
01.2019 - 12.2020
- Assisted with mentally impaired or emotionally disturbed patients.
- Worked under direction of nursing and medical staff.
- Assisted with daily living activities, lead patients in educational and recreational activities, or accompany patients to and from examinations and treatments.
Clinical Specialist
Baton Rouge Family Medical Center
01.2016 - 12.2019
- Completed work queue weekly, identified, collected and coordinated payments of past due balances from customers.
- Made all necessary corrections on the appropriate screens to guarantor, patient and insurance.
- Documented all conversations and information gathered from patients, insurance, or other authorized parties to update all accounts.
Care Support Representative
Envolve People Care
01.2014 - 12.2016
- Provided assistance to customers on website registration and navigation.
- Researched and identified discrepancies in payments and route to the appropriate team for adjustments in a timely manner.
- Worked with other departments on cross functional tasks and projects
- Processed written customer correspondence and provided follow-ups in a timely manner.
- Collaborated with cross-functional teams to streamline service delivery and improve operational efficiency.
Education
High School Diploma -
East Feliciana High School
05.2012
Skills
- Leadership
- Communication Skills
- Patient Registration
- Customer Service
- Management
- Teamwork
- Professionalism
- Appointment Handling
- Telephone Etiquette
- Scheduling
- Confidential Record Handling
- Security officer development
- Security station experience
Personal Information
Title: Front Desk Patient Registration Clerk
Timeline
Security
Eastern LA Mental Health System
01.2020 - Current
Psych Aide
Eastern LA Mental Health System
01.2019 - 12.2020
Clinical Specialist
Baton Rouge Family Medical Center
01.2016 - 12.2019
Care Support Representative
Envolve People Care
01.2014 - 12.2016
High School Diploma -
East Feliciana High School