As a 20-year US Navy veteran and experienced Project/Program Manager, Healthcare Manager, Operations Manager, and Administrator, offering a history of consistently meeting company goals through organized and efficient practices. Adaptable to new challenges and able to work well under pressure, with a proven track record of enhancing organizational brand through successful project delivery. Focused on team building and motivation, excels at problem-solving, and possesses excellent customer relations and relationship-building skills. As a detail-oriented team player, dedicated to training, monitoring, and morale-building to boost employee engagement and overall performance.
PMI - Project Management Professional - PMP
Servant Leadership
undefined- Advised on organizational strategic goals and objectives and set priorities for accomplishing overall operations. Provided Executive Leadership to 15 Clinic Managers in charge of 356 staff geographically dispersed across 13 dental clinics in Southern California and Yuma, Arizona.
- Managed 50 staff across three departments directly responsible for Administration, Supply Chain/Facilities support, Fiscal Management, and Information Technology services support for 356 staff and 13 dental clinics.
- Oversaw implementation of local-level guidance and adherence to CDC COVID-19/health delivery protocols to include monitoring of personnel health status reports for 356 staff.
- Effectively balanced critical manning support despite shortfalls and military commitments for 190 staff billets which ensured clinic operations and maximized access to care.
- Monitored service production analytics for 50,000 beneficiaries. Efforts allowed for organization to produce annual $42 million dollars in dental care rendered with sustained dental readiness metric of 95%.
- Managed 22 staff directly responsible for Administration, Facilities support, and Information Technology services which ensured continued operations for 94 staff and 1,300 students annually across four divisions and 13 Navy specialized training programs.
- Enterprise Lean Six Sigma Program Manager; provided guidance and oversaw status completion for 37 process improvement initiatives.
- Instructor/Facilitator for Navy Medical Regulating & Patient Tracking Course; Coordinated with stakeholders across multiple locations including overseas; executed 19 courses totaling 468 students certified.
- Led large cross-functional teams in training and execution of medical care delivery across 47 departments enterprise-wide. Managed manning requirements for 5 geographically dispersed divisions and 47 departments.
- Managed 12 staff in personnel payroll and administrative support to 395 Navy staff.
- Coordinated staff manning requirements for 474 high-risk exercise missions and 15 overseas operations.
- Led 58 medical staff in the delivery of medical care to 5,600 beneficiaries. Monitored production levels to ensure the medical readiness of beneficiaries achieved 95% or above.
- Liaised with local hospitals and first responders for emergency management planning. Planned and coordinated emergency medical care and support for 6,431 personnel throughout the Philippines.
(2003-2014) Employed at various Navy medical service units performing project/program management, leading and developing effective teams, and supporting healthcare administration tasks.
PMI - Project Management Professional - PMP
Lean Six Sigma Green Belt