Khanh Thach
Lake Stevens,WA
Summary
I am a professional in customer service and excel in all aspects of tele-work. I am also an expert at managing numerous task and provide customer service at a highly skilled level. I am known for my adaptability and interpersonal skills in any environment, and is team oriented to ensure the personal growth of any company.
Background: Fully qualified Registered Dental Hygienist for 16 years and ready to take on new challenges outside the dental office setting and work remotely. I worked in a multitude of dental office's / settings, and ready fully qualified to tackle and problem and bring it to a resolution, whether it is on the phone or on a computer.
Overview
20
20
years of professional experience
Work History
Dental Hygienist
Military Dental Clinic (3d Dental Battalion)
11.2022 - 10.2024
- Maintained up-to-date patient health history records
- Educated patients on proper hygiene techniques to promote long-term oral health.
- Performed prophylaxis/periodontal treatment as recommended
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
Dental Hygienist
In Hawaii and Washington
02.2019 - 10.2021
- I was working as a dental hygienist at multiple offices during this time due to military relocation
Dental Hygienist
The Houston Dentist
10.2008 - 04.2018
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
- Maintained accurate medical and dental records by documenting important patient data in
- Performing proper prophylaxis/periodontal treatments as needed per patient
Call Center Sales Representative
Neiman Marcus
01.2006 - 01.2008
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
Waitress/ Manager
Mac Wok
01.2005 - 01.2007
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Bachelor of Science - Dental Hygiene
Texas Woman's University
Denton, TX06-2008
Associate of Science - Associate Degree
Dallas College North Lake Campus
Irving, TX06-2005
Skills
- Ensure company goals and expectations
- Call center experience (incoming and outgoing)
- Problem solving
- Interpersonal communication skills
- Customer resolution
- Customer service
Languages
Vietnamese
Native or Bilingual
Timeline
Dental Hygienist
Military Dental Clinic (3d Dental Battalion)
11.2022 - 10.2024
Dental Hygienist
In Hawaii and Washington
02.2019 - 10.2021
Dental Hygienist
The Houston Dentist
10.2008 - 04.2018
Call Center Sales Representative
Neiman Marcus
01.2006 - 01.2008
Waitress/ Manager
Mac Wok
01.2005 - 01.2007
Bachelor of Science - Dental Hygiene
Texas Woman's University
Associate of Science - Associate Degree
Dallas College North Lake Campus
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