Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Khanh Thach

Lake Stevens,WA

Summary

I am a professional in customer service and excel in all aspects of tele-work. I am also an expert at managing numerous task and provide customer service at a highly skilled level. I am known for my adaptability and interpersonal skills in any environment, and is team oriented to ensure the personal growth of any company.

Background: Fully qualified Registered Dental Hygienist for 16 years and ready to take on new challenges outside the dental office setting and work remotely. I worked in a multitude of dental office's / settings, and ready fully qualified to tackle and problem and bring it to a resolution, whether it is on the phone or on a computer.

Overview

20
20
years of professional experience

Work History

Dental Hygienist

Military Dental Clinic (3d Dental Battalion)
11.2022 - 10.2024
  • Maintained up-to-date patient health history records
  • Educated patients on proper hygiene techniques to promote long-term oral health.
  • Performed prophylaxis/periodontal treatment as recommended
  • Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
  • Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.

Dental Hygienist

In Hawaii and Washington
02.2019 - 10.2021
  • I was working as a dental hygienist at multiple offices during this time due to military relocation

Dental Hygienist

The Houston Dentist
10.2008 - 04.2018
  • Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
  • Educated patients on proper brushing and flossing techniques to promote long-term oral health.
  • Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
  • Maintained accurate medical and dental records by documenting important patient data in
  • Performing proper prophylaxis/periodontal treatments as needed per patient

Call Center Sales Representative

Neiman Marcus
01.2006 - 01.2008
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.

Waitress/ Manager

Mac Wok
01.2005 - 01.2007
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Education

Bachelor of Science - Dental Hygiene

Texas Woman's University
Denton, TX
06-2008

Associate of Science - Associate Degree

Dallas College North Lake Campus
Irving, TX
06-2005

Skills

    - Ensure company goals and expectations

    - Call center experience (incoming and outgoing)

    - Problem solving

    - Interpersonal communication skills

    - Customer resolution

    - Customer service

Languages

Vietnamese
Native or Bilingual

Timeline

Dental Hygienist

Military Dental Clinic (3d Dental Battalion)
11.2022 - 10.2024

Dental Hygienist

In Hawaii and Washington
02.2019 - 10.2021

Dental Hygienist

The Houston Dentist
10.2008 - 04.2018

Call Center Sales Representative

Neiman Marcus
01.2006 - 01.2008

Waitress/ Manager

Mac Wok
01.2005 - 01.2007

Bachelor of Science - Dental Hygiene

Texas Woman's University

Associate of Science - Associate Degree

Dallas College North Lake Campus
Khanh Thach