MARKAJSHA WILLIAMS
Houston
Summary
Highly adaptable and compassionate professional with extensive experience in behavioral health, direct support, in-home care, customer service, and fast-paced retail environments. Skilled in crisis intervention, documentation, ABA therapy techniques, and providing trauma-informed care. Strong communication abilities with a proven track record of supporting individuals with diverse needs. Currently expanding knowledge in social work to help vulnerable populations and advocate for healthier outcomes. Dedicated professional with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cosmetics Sales Associate
Walmart
Houston
11.2025 - Current
- Assist customers with beauty, skincare, and cosmetic product selection based on preferences and skin types.
- Maintain visually appealing displays, restock merchandise, and ensure shelves remain organized and fully stocked.
- Provide excellent customer service by answering product questions and offering beauty-related recommendations.
- Operate registers, process returns, and maintain high customer satisfaction ratings.
- Assisted customers with product selection and application techniques.
- Processed transactions accurately using point-of-sale systems.
Post Repo Specialist
1st Adjusters Auto Recovery
Houston
03.2023 - Current
- Managed the intake and release of vehicles, ensuring accurate documentation and secure handling.
- Monitored surveillance systems to maintain lot safety and vehicle protection.
- Captured photos, VIN numbers, and documented vehicle condition for client reports.
- Catalogued and stored personal property securely in compliance with procedures.
- Coordinated communication between clients and adjusters.
- Conducted thorough assessments of vehicle damage.
Home Aide
LT Home Healthcare
Houston
06.2023 - 12.2024
- Supported clients with hygiene, grooming, medication reminders, and daily routines.
- Ensured a clean, safe environment through housekeeping tasks.
- Provided emotional support to patients and their families.
- Assisted clients with daily living activities and personal hygiene needs.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Developed trusting relationships with clients through compassionate communication.
- Documented client care activities accurately in compliance with company policies.
Pawn Broker / Sales Associate
Bayou Pawn
Houston
05.2022 - 04.2024
- Evaluated and appraised electronics, jewelry, and valuables for loans or resell.
- Negotiated pricing based on market value while maintaining compliance with legal standards.
- Managed inventory records, processed transactions, and delivered excellent customer service.
Team Leader
Candy Shack Daiquiris To-Go
Houston
07.2022 - 12.2022
- Led opening and closing procedures, managed registers, and completed shift reports.
- Provided high-quality customer service and maintained store cleanliness.
- Trained new staff and overseen daily operations.
Amazon Warehouse Associate
Amazon
Houston
08.2022 - 10.2022
- Managed package handling, stock organization, and conveyor belt operations to enhance efficiency.
- Ensured accurate order processing within fast-paced environment to meet customer demands.
- Received and unpacked shipments, verifying items against packing lists.
- Organized inventory in designated locations for efficient retrieval.
Assistant Teacher
Creative Care Children’s School
Sealy
06.2021 - 06.2022
- Supervised children ages 4–5, managed classroom routines, and prepared meals.
- Organized educational activities and monitored developmental progress.
- Supported hygiene routines, diaper changes, and emotional well-being.
Barback / Busser / Food Runner
Octotillo Sports Bar & Grill
Carlsbad
07.2019 - 12.2019
- Assisted bartenders with inventory, prep, and maintaining clean service areas.
- Delivered food, cleared tables, and provided customer support.
- Learned and applied mixology basics in a fast-paced environment.
Registered Behavior Technician (RBT)
Texana Center
Rosenberg
01.2017 - 06.2019
- Delivered 1:1 ABA therapy to clients with autism spectrum disorder.
- Collected behavioral data, documented progress, and followed treatment plans.
- Communicated regularly with families and interdisciplinary teams.
- Implemented individualized behavior intervention plans for clients with developmental disabilities.
- Monitored client progress and documented behavioral data consistently.
- Educated families on behavior strategies to support clients at home.
- Engaged clients in therapeutic activities to enhance social skills and communication.
- Maintained a safe and supportive environment for clients during sessions.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
Retail Sales Associate
Ross Dress for Less
Rosenberg
09.2015 - 12.2016
- Assisted customers with product selection and store navigation.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Managed inventory levels by restocking shelves and processing shipments.
- Operated cash register and handled customer transactions efficiently.
- Provided product knowledge to customers to enhance their shopping decisions.
Team Member
Chick-fil-A
Rosenberg
05.2015 - 12.2015
- Provided exceptional customer service in a fast-paced dining environment.
- Prepared food items following strict quality and safety standards.
- Handled cash transactions accurately during peak hours of service.
- Managed inventory by restocking supplies as needed throughout shifts.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Worked hard to learn required tasks quickly to maximize performance.
Education
B.A. - Science for Social Work
Colorado Christian University (CCU)
12.2025
Diploma -
Lamar Consolidated High School
Rosenberg, TX01.2016
Skills
- De-escalation techniques
- Behavior analysis
- Developmental support
- Client care
- Documentation and reporting
- Customer service
- Childcare education
- Warehouse operations
- Cash handling
- Problem-solving communication
- Effective communication
- Team collaboration
- Documentation accuracy
- Emotional support
- Behavior assessment
- Inventory management
- Product knowledge expertise
- Brand awareness promotion
- Cosmetics selection assistance
- Problem-solving abilities
- Interpersonal communication
- Time management abilities
- Basic mathematics
Certification
- CPR Certification
- First Aid Certification
- Food Handler Certification
- TABC Certification
- Registered Behavior Technician (Expired)
- Driver’s License
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Timeline
Cosmetics Sales Associate
Walmart
11.2025 - Current
Home Aide
LT Home Healthcare
06.2023 - 12.2024
Post Repo Specialist
1st Adjusters Auto Recovery
03.2023 - Current
Amazon Warehouse Associate
Amazon
08.2022 - 10.2022
Team Leader
Candy Shack Daiquiris To-Go
07.2022 - 12.2022
Pawn Broker / Sales Associate
Bayou Pawn
05.2022 - 04.2024
Assistant Teacher
Creative Care Children’s School
06.2021 - 06.2022
Barback / Busser / Food Runner
Octotillo Sports Bar & Grill
07.2019 - 12.2019
Registered Behavior Technician (RBT)
Texana Center
01.2017 - 06.2019
Retail Sales Associate
Ross Dress for Less
09.2015 - 12.2016
Team Member
Chick-fil-A
05.2015 - 12.2015
B.A. - Science for Social Work
Colorado Christian University (CCU)
Diploma -
Lamar Consolidated High School