MarKara Wright
MHP: Comprehensive Urology
Pontiac,MI
14
years of professional experience
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Work History
Medical Receptionist
1 Year- Authorization specialist (prior auth for imaging, medications, and procedures).
- Managed patient check-in, registration, and insurance verification using electronic medical records systems.
- Verified insurance eligibility, authorizations, and referral requirements for accurate intake processing
- Answered multi-line phones, routed inquiries, and delivered clear instructions for follow-up care and clinic policies.
- Collected copays, processed forms, and maintained accurate front desk documentation and patient files.
- Scheduled urgent care appointments, coordinated provider calendars, and adjusted visit flow for efficient coverage.
- Verified demographics, updated records, and resolved chart discrepancies to support compliant patient billing.
- Coordinated communication between clinical staff, patients, and referrals to streamline care transitions.
- Trained new front desk staff on reception procedures, HIPAA practices, and customer service standards.
- Handled patient concerns professionally, de-escalated front desk issues, and maintained calm clinic operations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Patient Care Coordinator
1 Year 1 Month- Coordinated patient scheduling, ensuring balanced provider calendars and timely appointment access.
- Communicated with patients, physicians, and payers to resolve documentation and visit-related issues.
- Verified insurance eligibility, authorizations, and referral requirements for accurate intake processing.
- Maintained accurate electronic medical records and updated demographics, authorizations, and treatment plans.
- Supported front office workflows by managing check-in, check-out, and daily patient flow.
- Monitored outstanding paperwork and follow-up tasks to reduce administrative delays in care delivery.
- Improved coordination between clinical and administrative teams to support efficient therapy operations.
Customer Service Coordinator
4 Months- Hybrid work schedule
- Handled client inquiries and complaints about the company’s products and services.
- Responsible for handling client inquiries and complaints about the company’s products and services.
- Managed all accounts for the Mexico region.
- Responded to calls and emails concerning orders and missing parts, facilitating prompt solutions for customers.
- Ran inventory to ensure on time delivery of products and goods.
- Facilitated customer satisfaction.
- Handled all Mexico accounts.
- Focused on achieving customer satisfaction through effective communication and support.
Medical Receptionist
11 Months- Welcomed patients and visitors, creating a friendly and supportive environment
- Answered telephone inquiries, providing timely information to enhance patient experience
- Answered the telephone and responded to inquiries
- Assisted patients with necessary forms and documentation, ensuring accurate and efficient processing
- Measured and recorded patients' vital signs, including blood pressure and heart rate, to ensure accurate health assessments.
- Kept reception area clean and calm
Change of Circumstances/Closing Auditor
1 Year 10 Months- Reviewed closing documents for accuracy to ensure compliance
- Collected missing information from title company to facilitate timely closing
- Updated and redistributed closing documents to reflect accurate information
- Provided support to internal and external clients
- Managed scheduling of incoming and outgoing classes
Senior Administrative Assistant/Registrar
3 Years 5 Months- Completed all enrollments and registrations for each student
- Maintained all student attendance records for retention purposes
- Called, verified and retained documentation for each student’s proof of high school.
- Contacted students to verify and collect documentation proving high school completion.
- Retrieved and confirmed accuracy of student records and transcripts.
- Managed administrative team and coordinated student success funds to enhance support services for students.
Case Manager
2 Years- Coordinated and delivered client-centered care, ensuring safety, timeliness, effectiveness, efficiency, and equity.
- Coordinated with area agencies in order to help best service clients’ needs
- Collaborated with area agencies to address and fulfill clients' specific needs.
- Verified and documented client prescriptions, ensuring accuracy and compliance with healthcare standards.
- Pulled, verified and updated client files
- Scheduled client appointments to ensure timely access to services.
Front Office Manager
2 Years- Answered phones, took messages, sent office memos, typed notices, and greeted clients to ensure smooth communication and client engagement
- Called, verified, and documented prescriptions for clients to maintain accurate patient records and support healthcare delivery
- Pulled, verified and updated client files
- Scheduled client appointments with attention to availability and preference
Education
Billing and Coding - Medical Administration Billing and Coding
- COE Accredited
- Dean’s List Certificate
- Competency Awards
- Certificates of Achievement (10 courses)
- GPA: 3.9
High School Diploma
Associate of Applied Science - Nursing
Skills
Patient Interaction
EMR Systems
Appointment scheduling
Patient Charting
Chart management
Front desk operations
Multitasking
Organizational Skills
Interpersonal communication
Team collaboration
Chart management
Telephone communication
Anatomy/Physiology
Insurance Billing
Revenue Cycle Management
Payroll
CampusVue
MS Suite
Medical vocab
Front desk operations
Telephone etiquette
Timeline
Medical Receptionist
MHP: Comprehensive Urology
10.2025 - CurrentRead More
Patient Care Coordinator
Ivy Rehab Network
11.2023 - 12.2024Read More
Customer Service Coordinator
US Farathane
07.2023 - 11.2023Read More
Medical Receptionist
Bloomfield Urgent Care
01.2022 - 12.2022Read More
Change of Circumstances/Closing Auditor
United Wholesale Mortgage
01.2020 - 11.2021Read More
Senior Administrative Assistant/Registrar
Dorsey College
08.2016 - 01.2020Read More
Case Manager
The Salvation Army
06.2014 - 06.2016Read More
Front Office Manager
The Salvation Army
06.2012 - 06.2014Read More
Dorsey College
Billing and Coding from Medical Administration Billing and Coding
Read More
Brandon High School
High School Diploma
Read More
Oakland Community College
Associate of Applied Science from Nursing
Read More