Markayla Hollins
Moyock,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. And exceeding sales expectations and furthering company goals.
Overview
6
6
years of professional experience
Work History
Toddler Teacher and Pre-k Teacher Assistant
Primrose Schools
Chesapeake, VA
10.2023 - 03.2024
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
Customer Service Associate
Wawa
Chesapeake, VA
08.2018 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Medical Office Admin
College of The Albemarle
Elizabeth City, NC08.2026
High School Diploma -
Leonardtown High School
Leonardtown, MD06.2021
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Computer Skills
- Money handling abilities
Timeline
Toddler Teacher and Pre-k Teacher Assistant
Primrose Schools
10.2023 - 03.2024
Customer Service Associate
Wawa
08.2018 - 06.2021
Medical Office Admin
College of The Albemarle
High School Diploma -
Leonardtown High School