Markayla Pearson
Beaumont,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
HEB Grocery Store
BEAUMONT, TX
01.2020 - 02.2024
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Checked receipts against product sold for accuracy before returning change to customers.
Correctional Officer
Mark W. Stiles Unit
BEAUMOMT, TX
08.2016 - 08.2019
- Supervised inmates during day-to-day activities.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and other areas for contraband and safety hazards.
- Performed head counts, checking cells for missing inmates.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Counseled inmates and responded to legitimate questions, concerns and requests.
Crew Member
McDonald's
BEAUMONT, TX
06.2013 - 01.2015
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Informed customers about daily specials in an engaging manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Maintained an organized work area to ensure efficient operations.
- Checked expiration dates on all products before serving them to customers.
Education
Associate of Applied Science - Dental Hygiene
Lamar Institute of Technology
Beaumont, TX01-2027
Skills
- Clear communication
- Time management skills
- Multitasking and organization
- Payment processing
- Customer assistance
- Dependability and reliability
- Basic math
- Hospitality and accommodation
- Microsoft skills
Timeline
HEB Grocery Store
01.2020 - 02.2024
Correctional Officer
Mark W. Stiles Unit
08.2016 - 08.2019
Crew Member
McDonald's
06.2013 - 01.2015
Associate of Applied Science - Dental Hygiene
Lamar Institute of Technology