Markayla Stevenson
Baton Rouge,La
Summary
Organized employee bringing strengths in handling work independently and solving routine problems without oversight. Ability to quickly learn new processes.
Overview
8
8
years of professional experience
Work History
Sales Associate
Racetrac
Baton Rouge
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Welcomed guests and offered quick assistance to handle diverse needs
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Engaged customers and built connections to drive long-term sales.
Co-Manager
Racetrac
Baton Rouge
09.2016 - Current
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Managed allocation of staff resources through close monitoring and projected future staff needs
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Coordinated work handoffs and schedules with other Shift Managers
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Analyzed productivity reports to manage overall performance
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Improved the performance of individual team members by motivating and training each person
- Oversaw day-to-day operations and special projects in fast-paced setting
- Communicated policy updates to the department, answered questions and enforced compliance.
Member Service Representative
EFCU Financial
Baton Rouge, LA
07.2021 - 05.2022
- Using XP2 to provide members with account information, opening new accounts, and processing loans.
- Taking care of members needs efficiently and professionally.
- Building member relationships
- Being a team player and strategizing to help my branch and the credit union meet goals.
PFO
Efcu Financial Federal
Baton Rouge
05.2022 - Current
- Perform transactions such as deposit, withdrawals, transfers, loan payments, check cashing, and loan advances.
- Open special accounts including POD accounts, POA accounts, and business accounts.
- Processing loan applications.
- Conduct monthly audits in branch.
- Receive cash shipment, balance and fill ATM.
Education
High School Diploma -
Belaire High School
Baton Rouge, LaSkills
- Guest Relations
- Member relations
- Customer service skills
- Public speaking
- Profound Microsoft skills
- Payment processing
- Loan processing
- Prioritization
- Coordination
Timeline
PFO
Efcu Financial Federal
05.2022 - Current
Member Service Representative
EFCU Financial
07.2021 - 05.2022
Co-Manager
Racetrac
09.2016 - Current
Sales Associate
Racetrac
High School Diploma -
Belaire High School