Markaysha Ellis
Bakersfield,Ca
Summary
To obtain a challenging position with growth potential and opportunity to utilize skills.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Dreyers
05.2023 - Current
- Consistently lifted materials weighing as much as 50 pounds
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
Warehouse Associate
Amazon
11.2022 - 05.2023
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Checked and rechecked orders before packaging and shipping items.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Consistently lifted materials weighing as much as 50 pounds.
Customer Service
Conduent
01.2020 - 11.2022
- Technical support
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Customer Service
See’s Candies
10.2018 - 02.2019
- Cash register
- Back-stock Merchandise
- Itemize customers merchandise at checkout counter
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Some college -
Bakersfield College
Bakersfield, Ca07.2022
Some college -
Bakersfield College
Bakersfield, Ca09.2019
High School Diploma -
SOUTH High School
Bakersfield, Ca05.2018
Skills
- Cashier
- Quick learner
- Active listening
- Able to handle pressure situations
- Self-Motivated and Disciplined
- Problem-Solving
- Cleaning and Organizing
- Clear Communication
- Health and Safety Regulations
- Pallet jacking
Timeline
Warehouse Associate
Dreyers
05.2023 - Current
Warehouse Associate
Amazon
11.2022 - 05.2023
Customer Service
Conduent
01.2020 - 11.2022
Customer Service
See’s Candies
10.2018 - 02.2019
Some college -
Bakersfield College
High School Diploma -
SOUTH High School
Some college -
Bakersfield College