Doneshia Payne
Conroe,TX
Summary
I'm a hardworking and reliable associate with over ten years of customer service and seven years in shipping and receiving experience. I'm organized, proactive, and punctual with both an individual and team-oriented approach that can
handle diverse job requirements and meet company goals.
Overview
14
14
years of professional experience
Work History
Warehouse Associate
Amazon
Rialto, CA
10.2017 - 12.2024
- Utilize pallet jacks to transport inventory to and from different warehouse locations.
- Collaborated with team members to optimize workflow processes and improve overall efficiency.
- Apply labels to materials or marked information on cases.
- Receiving and Sorting of packages. manual palletizing
- Robot operator, jam clear, pallet wrapping.
- Loading/unloading trucks.
Dispatch Clerk
Frontier Communications
Ontario, CA
01.2016 - 12.2016
- Dispatch orders and repair tickets field technicians.
- Respond to problem reports, repairs, and complaints.
- Inbound/outbound calls and customer service
- Managed incoming service requests and prioritized based on urgency and availability.
- Utilized advanced routing software to optimize delivery routes and reduce delays.
Patient Care Assistant
Baptist Health System
San Antonio, TX
12.2014 - 12.2015
- Provide patient comfort, answer calls, and handling needs of staff.
- Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
- Transport patients to different departments within the hospital.
Customer Service Representative
Harland Clarke Corp.
San Antonio, TX
11.2011 - 12.2014
- Determine customer needs and upsold products and services to maximize sales.
- Assist customers about billing procedures, processed payments and provided payment option setup assistance.
- Document calls with customers, track requests, problems, and concerns.
Cashier
Walmart
San Antonio, TX
01.2011 - 11.2011
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Maintained a clean and organized checkout area to enhance operational efficiency.
- Assist with training new cashiers on register operations and customer service
Education
Associate of Science - Respiratory Care- Currently Attending
Lone Star College
Houston, TX10-2028
Skills
- Customer service
- Cashier
- Dispatch
- Shipping and receiving
- Pallet jack and Robot operator
- Order picking and processing
References
Available upon request.
Timeline
Warehouse Associate
Amazon
10.2017 - 12.2024
Dispatch Clerk
Frontier Communications
01.2016 - 12.2016
Patient Care Assistant
Baptist Health System
12.2014 - 12.2015
Customer Service Representative
Harland Clarke Corp.
11.2011 - 12.2014
Cashier
Walmart
01.2011 - 11.2011
Associate of Science - Respiratory Care- Currently Attending
Lone Star College