Markcus Perez
Myrtle Beach,SC
Summary
Dynamic dog grooming professional with expertise from Salty Paws Pet Spa, recognized for enhancing customer satisfaction through tailored grooming services. Skilled in animal handling and relationship building, I prioritize safety and professionalism while educating clients on pet care, fostering trust and loyalty. Committed to continuous learning and delivering exceptional results. 17 years customer service experience.
Overview
9
9
years of professional experience
Work History
Dog Groomer
Salty Paws Pet Spa
03.2023 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
Dog Trainer
Petco Animal Supplies Stores Inc.
02.2019 - 10.2023
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
Shift Manager
Wawa Convenience Store
02.2016 - 02.2019
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
Store Manager
DXL, Destination XL
02.2016 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
Career Ready Bootcamp - Managing
Penn Foster Career School
Scranton, PA06.2019
Wildlife/Forestry Conservation - Environmental
Penn Foster Career School
Scranton, PA06.2019
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Pet grooming techniques
- Continuous learning attitude
- Professionalism and ethics
- Safety procedures
- Verbal and written communication
Timeline
Dog Groomer
Salty Paws Pet Spa
03.2023 - Current
Dog Trainer
Petco Animal Supplies Stores Inc.
02.2019 - 10.2023
Shift Manager
Wawa Convenience Store
02.2016 - 02.2019
Store Manager
DXL, Destination XL
02.2016 - 02.2019
Career Ready Bootcamp - Managing
Penn Foster Career School
Wildlife/Forestry Conservation - Environmental
Penn Foster Career School
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