Markeese Coleman
Lanham,MD
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team collaboration, honed at companies like Thompson Hospitality. Excelled in multitasking and problem-solving, significantly enhancing team efficiency and customer satisfaction. Skilled in cash handling and clear communication, adept at fostering positive customer experiences and continuous improvement. Highly efficient restuarant worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Team Member/Multi-Tasker
Milk & Honey/Thompson Hospitality
02.2023 - Current
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained productive, efficient approach to all tasks.
- I have worked just about every position in this restaurant including: Host, Server, Expo, Linecook, Prepcook, Dishwasher, and Food runner
Team Associate
Target
04.2021 - 02.2022
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
Togo Specalist
Ruby Tuesday
03.2019 - 02.2021
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Utilized POS system to receive and process food and beverage orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Processed customer payments and balanced cash drawers.
Education
High School Diploma -
Eleanor Roosevelt High
Greenbelt, MD05-2021
Skills
- Customer Service
- Positive Attitude
- Problem-Solving
- Clear Communication
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Heavy Lifting
- Multitasking Abilities
- Professionalism
- Continuous Improvement
Timeline
Team Member/Multi-Tasker
Milk & Honey/Thompson Hospitality
02.2023 - Current
Team Associate
Target
04.2021 - 02.2022
Togo Specalist
Ruby Tuesday
03.2019 - 02.2021
High School Diploma -
Eleanor Roosevelt High
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