Markeila Bradley
Fort Wayne,IN
Summary
Medical Office Assistant with 5 years of experience in customer service and administrative functions. Proficient in patient check-in/out processes, insurance billing, and managing electronic health records. Certified in Medical Office Assistant and Phlebotomy, consistently achieving performance targets and improving patient care outcomes. Detail-oriented Phlebotomist with expertise in painless venipuncture and knowledge of centrifugation and aliquoting techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assembly
General Scientific Corporation/SurgiTel
Ann Arbor, US
11.2022 - 06.2024
- Provided accurate, valid, and complete information by using the proper methods/tools.
- Met personal targets and quotas.
- Followed communication procedures, guidelines, and policies.
Light Assembly
Curtis Products
South Bend, US
06.2019 - 07.2022
- Scanning and packing orders
- Assembling parts
- EFC Scanner
Cashier/Sales Associate
Rite Aid
Benton Harbor, US
02.2018 - 04.2019
- Scan items and handle all payments
- Issue refunds and receipts
- Provide outstanding customer service to ensure customer satisfaction
- Handle cash and credit card transactions
- Assist with clean-up, pricing, and shelf stocking
- Refer customers to department leaders or other personnel to answer questions
Customer Service Representative
Alorica
Terre Haute, US
11.2016 - 12.2018
- Provided accurate, valid and complete information by using the proper methods/tools.
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts, and filed documents.
- Followed communication procedures, guidelines, and policies.
- Reviewed or made changes to customer accounts.
- Researched answers or solutions as needed.
Education
Training Program in Phlebotomy -
Essential Healthcare Academy
Fort Wayne, IN05.2025
Training Program in Medical Office Assistant -
Ross College Granger
Granger, IN12.2023
Skills
- Accounts receivable and payable
- Filing and documentation
- HCPCS and CPT coding
- Payroll processing
- Patient check-in and check-out
- Reimbursement procedures
- Medical terminology
- Anatomy and physiology
- ICD-10 coding
- Specimen collection and processing
- Electronic health records management
- Medical practice management software
- Venipuncture techniques
- Insurance billing strategies
Certification
- Medical Office Assistant, 12/01/24, Present
- Certified Phlebotomy Technician, 05/01/25, 05/31/27
Timeline
Assembly
General Scientific Corporation/SurgiTel
11.2022 - 06.2024
Light Assembly
Curtis Products
06.2019 - 07.2022
Cashier/Sales Associate
Rite Aid
02.2018 - 04.2019
Customer Service Representative
Alorica
11.2016 - 12.2018
Training Program in Phlebotomy -
Essential Healthcare Academy
Training Program in Medical Office Assistant -
Ross College Granger
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