Markeis Pritchett-Simmons
Windsor Mill,MD
Summary
Customer service-oriented Fitness Lead offering expertise in improving overall business revenues through active client engagement and explaining features and benefits of personal training and group classes. A valuable and committed professional with a background in daily operations and overseeing highly competent team members. Ready to take on a new role where a strong work ethic and pleasant demeanor will be appreciated.
Overview
1
1
Certification
Work History
Family Center Operations Associate/ Fitness Lead
YMCA Of Central Maryland
Ellicott City, MD
1/19/23 - Current
- Developed strategies for improving customer relations through enhanced communication methods.
- Developed and suggested new strategies and tactics for improvements.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with other departments to coordinate activities related to operations management.
- Assisted with the development of new processes and procedures to improve efficiency.
- Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
- Recruited, interviewed and trained new staff members as needed.
- Managed the daily operations of the fitness center, ensuring safety standards were met.
- Supervised a team of trainers and instructors to ensure quality customer service was provided at all times.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
Certified Personal Trainer
YMCA Of Central Maryland
Ellicott City, MD
2/13/22 - Current
- Conducted one-on-one consultations with clients regarding diet and exercise regimens.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Explained ways to measure exercise intensity for best results, including weight loss, fat burning and toning.
- Motivated clients to reach their fitness goals through positive reinforcement.
- Communicated with clients to determine goals and performed client assessments.
- Built and established lasting relationships using encouragement and personal support.
Sports Instructor
YMCA Of Central Maryland
Ellicott City, MD
12/17/21 - 1/19/23
- Provided feedback to athletes in order to improve their skillset.
- Communicated regularly with parents regarding their children's participation in the program.
- Developed and implemented effective sports instruction programs for youth and adults.
- Instructed players on proper techniques for individual and team sports activities.
- Coached and encouraged participants during exercises and routines.
- Planned special events such as tournaments or competitions for participants.
Fitness Coach
YMCA Of Central Maryland
Ellicott City, MD
10/4/21 - 1/19/23
- Conducted orientations on proper use of exercise equipment and safety guidelines.
- Recommended modifications of exercises to help participants avoid injuries.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Adhered to safety standards and utilized first aid during emergency situations to treat injuries.
- Promoted member loyalty and engagement with friendly and open style.
Membership Associate
YMCA Of Central Maryland
Ellicott City, MD
8/19/22 - 1/19/23
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
High School Diploma -
Meade Senior High School
Fort Meade, MD06.2021
Skills
- Goal Setting
- Wellness Coaching
- Fitness Program Design
- Flexible Schedule
- Leadership and Coaching
- Dependable and Punctual
- Motivational Leadership
- Cooperative Attitude
- Flexible and Adaptable
- Certified Personal Trainer
- Customer Service
- Active Listening
- Communication and Interpersonal Connection
- Team Collaboration
- Recruiting and Interviewing
- Verbal and Written Communication
- Talent Acquisition
Certification
- ISSA Certified Personal Trainer
- CPR/First Aid Certified
Timeline
Family Center Operations Associate/ Fitness Lead
YMCA Of Central Maryland
1/19/23 - Current
Certified Personal Trainer
YMCA Of Central Maryland
2/13/22 - Current
Sports Instructor
YMCA Of Central Maryland
12/17/21 - 1/19/23
Fitness Coach
YMCA Of Central Maryland
10/4/21 - 1/19/23
Membership Associate
YMCA Of Central Maryland
8/19/22 - 1/19/23
High School Diploma -
Meade Senior High School
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