Joshua McCoy
Topeka,KS
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
10
10
years of professional experience
Work History
Uber Driver
Uber
Topeka, KS
06.2025 - Current
- Delivered exceptional customer service to enhance rider experience and satisfaction.
- Navigated efficiently through urban environments to optimize route selection and reduce wait times.
- Maintained vehicle cleanliness and ensured compliance with safety regulations and standards.
- Managed scheduling effectively to maximize availability during peak demand hours.
Machine Technician
Mars
Topeka, KS
08.2023 - 06.2025
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
- Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
- Conducted comprehensive testing after repair or maintenance tasks to confirm optimal performance before resuming operation.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Delivery Driver
Aarons
Topeka, KS
05.2022 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Warehouse Worker
Bimbos
Topeka, KS
05.2021 - 05.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Consistently lifted materials weighing as much as [Number] pounds.
Residential Care
Loving Hearts Early Learning Center
Topeka, KS
03.2016 - 10.2020
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted residents with basic activities of daily living.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Education
Bachelor Of Arts - Music Production
Rocky Mountain College Of Art And Design
Denver, COHigh School Diploma -
Hope St Academy
Topeka, KS05.2014
Skills
- Sell Products
- Product Distribution
- Work Order Management
- Customer Response
- Complex Problem-Solving
- Dependability and Honesty
- Excellent Sense of Direction
- Problem-solving
- Time management
- Complaint resolution
Timeline
Uber Driver
Uber
06.2025 - Current
Machine Technician
Mars
08.2023 - 06.2025
Delivery Driver
Aarons
05.2022 - 06.2023
Warehouse Worker
Bimbos
05.2021 - 05.2022
Residential Care
Loving Hearts Early Learning Center
03.2016 - 10.2020
Bachelor Of Arts - Music Production
Rocky Mountain College Of Art And Design
High School Diploma -
Hope St Academy