Markeisha Trent
Westland,US
Summary
Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Licensed Cosmetologist
Self Employed
Traveling/Mobile
01.2022 - Current
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
Correctional Officer
Michigan Department of Corrections
Lansing, MI, US
05.2022 - 01.2023
- Head counts, visitor logs, and scheduled activities were all used to keep track of inmates
- Built solid relationships with staff and residents to keep institution safe and secure
- Was in charge of the daily activities of the youth, including school, meals, and recreation
- Was in charge of 40-200 inmates who were housed in a maximum security unit
- Observed and supervised inmates during visits, meal times, recreation, phone calls, and showers
Cosmetologist
Dorsey School of Beauty Taylor Campus
Taylor, MI, US
08.2020 - 04.2021
- Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination
- Shampooed, conditioned, cut, colored, and styled hair according to individualized client specifications and product recommendations, resulting in a positive increase in repeat customers
- Kept work areas, tools, and equipment clean and sanitized to protect customers from infection
- Scheduled appointments, answered phones, greeted clients, processed payments, and created client service tickets for a salon with over numerous daily customers
- Kept work areas, tools, and equipment clean and sanitized to protect customers from infection
Customer Service Support Representative
Amazon
Romulus, MI, US
01.2018 - 07.2020
- Assisted numerous customers by approaching conversations with a positive attitude and representation everyday
- Followed up with customers about resolved issues and completed refunds or reorders to maintain high standards of customer service
- Was quick to respond to potential customers' questions and requests
- Was in charge of replacing damaged or missing products in a timely and efficient manner
Education
Correctional Officer -
Michigan Department of Corrections
Lansing, MI01.2023
Cosmetologist -
Dorsey School of Beauty Taylor Campus
Taylor, MI04.2021
High School -
Youth challenge academy
Fort Gordon, GA01.2017
Skills
- First Aid/CPR
- MS Office
- Customer service
- Order fulfillment
- Credit card processing
- Data entry
- Report writing
- Quick learner
- Complaint Handling
- Appointment Coordination
- Customer Retention
- Customer Needs Assessment
- Technical Support
- Returns processing
Timeline
Correctional Officer
Michigan Department of Corrections
05.2022 - 01.2023
Licensed Cosmetologist
Self Employed
01.2022 - Current
Cosmetologist
Dorsey School of Beauty Taylor Campus
08.2020 - 04.2021
Customer Service Support Representative
Amazon
01.2018 - 07.2020
Correctional Officer -
Michigan Department of Corrections
Cosmetologist -
Dorsey School of Beauty Taylor Campus
High School -
Youth challenge academy