MARKEITH JORDAN
Federal Express
HOUSTON,TX
13
years of professional experience
Detail-oriented Courier experienced in managing medical deliveries and optimizing processes. Delivered efficient service through exceptional communication and project management skills, effectively addressing issues in fast-paced environments. Focused on enhancing team objectives and maintaining compliance with delivery specifications.
Work History
Courier Driver
6 Years 10 Months- Delivered packages efficiently across various routes, ensuring timely arrival and customer satisfaction.
- Operated vehicles and equipment to transport packages and mail pieces.
- Collected mail from letter boxes along designated route on foot and by vehicle to ensure timely processing.
- Greeted customers, addressing inquiries about mail pick up times, postal regulations, and delivery costs to enhance customer experience.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Maintained accurate records of deliveries, optimizing tracking processes for improved accountability.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Implemented feedback system to gather customer insights, improving service quality and responsiveness.
Assistant Manager/Account Representative
4 Years 5 Months- Processed client payments and updated account records to ensure accuracy and timely transactions.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Contacted customers to assess satisfaction and current needs.
- Contacted customers to evaluate satisfaction levels and identify current needs for tailored support.
- Analyzed accounts for delinquencies and other ongoing issues.
- Listened to customers and negotiated solutions balancing creditor and debtor needs to foster positive relationships.
- Supervised daily operations to ensure optimal customer service and efficient workflow.
- Coordinated inventory management to maintain stock levels and minimize losses.
Key Holder
1 Year 9 Months- Supported team by maintaining cleanliness, managing cash registers, and merchandising products to enhance customer experience.
- Managed cash registers, processed transactions, and balanced cash drawers accurately.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Scheduled employees, prepared bank deposits, and drafted sales reports to ensure smooth daily operations.
- Recruited, hired and trained over 10 new team members in month
Education
BBA - Business Administration And Management
Skills
Analytical thinking
Customer satisfaction
Time management
Client/Vendor relations
Route optimization
Route management
MS Office
Cross-functional teamwork
Collaboration
Written Communication
Timeline
Courier Driver
Federal Express
12.2019 - CurrentRead More
Assistant Manager/Account Representative
Rent A Tire
07.2015 - 12.2019Read More
Key Holder
Dollar General
09.2013 - 06.2015Read More
Belhaven University
BBA from Business Administration And Management
Read More