MARKEL DEVERS
Mansfield,TX
Summary
Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Milliman
Dallas, TX
10.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Conduct financial calculations accurately and efficiently to assist clients with investment decisions.
- Guide clients through the process of making contributions to various investment products.
- Provide exceptional customer service to address inquiries and resolve issues related to financial products and services.
- Collaborate with team members to ensure timely and accurate processing of client requests.
- Maintain up-to-date knowledge of financial products, market trends, and regulatory requirements.
Marketing Manager
Mind Body & Soul Fitness
Irving, TX
12.2018 - 10.2023
- Promote specials & discounts for the fitness facility to potential clients through face to face marketing and digital advertising
- Organize and arrange the stations for each area of workout sessions
- Communicate weekly with clients via email, text, and social media about regarding workout sessions
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Implemented creative partnership building, event sponsorship, activation platforms and consumer experience design.
Corporate Trainer
The Elite Advertising And Marketing
Dallas, TX
07.2021 - 05.2022
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Held demonstrations and one-on-one coaching sessions on use of electronic equipment.
- Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
- Developed and led 5 weekly training sessions for Trainees.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Developed and responded to incoming and outgoing correspondence.
- Reviewed effectiveness of programs and proposed updates to maximize success.
- Created monitoring strategies to verify implementation of practices introduced in training.
- Developed training programs to meet company objectives.
- Maintained records on attendance and participation.
- Authored, updated and implemented training procedures.
- Prepared educational materials such as module summaries, videos and informational packets.
- Collaborated with management to identify company training needs and scheduling.
- Cultivated productive relationships with major businesses, securing profitable partnerships.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
BBA - Business Management
STEPHEN F AUSTIN STATE UNIVERSITY
05.2021
Skills
- Market Analysis
- Corporate Communications
- Brand Development
- Customer Relationship Management
- Social Media Strategy
- Website Creation
- New Business Opportunities
- Strategic Planning
- Marketing and Advertising
- Microsoft Office
- Project Management
- Vendor Relations
- Customer Retention Strategies
- Entrepreneurial Leadership
- Proficient in financial calculations and analysis
- Strong knowledge of investment products and strategies
- Attention to detail and accuracy in data entry and record-keeping
Timeline
Call Center Representative
Milliman
10.2023 - Current
Corporate Trainer
The Elite Advertising And Marketing
07.2021 - 05.2022
Marketing Manager
Mind Body & Soul Fitness
12.2018 - 10.2023
BBA - Business Management
STEPHEN F AUSTIN STATE UNIVERSITY