Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Jordan Mitchel Neely

Jordan Mitchel Neely

Upper Marlboro,MD

Summary

Analytical, resourceful, and results-driven professional with hands-on leadership experience in project coordination, AI systems development, customer service, and business operations. Managed a high-impact AI voice agent and text bot project by interviewing over 15 vendors, and delivering the build 50% under budget. Strong background in communication, problem-solving, and process improvement, with a proven ability to manage teams and drive growth through innovation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Center Representative

Home Genius Exteriors
Hyattsville, MD
06.2024 - Current
  • Booked appointments through inbound/outbound calls, text, and email communication.
  • Cold-called leads and supported training efforts to drive team productivity.
  • Promoted HGE’s products and consistently contributed to a competitive team environment.

Real Estate Investor / Acquisitions Lead

Willow Crest Properties
Washington, DC
01.2023 - Current
  • Sourced and evaluated off-market real estate investment opportunities using skip tracing and cold calling.
  • Handled inbound and outbound sales calls, qualifying motivated sellers and negotiating acquisition terms.
  • Leveraged data tools to assess ARV, estimate repairs, and structure wholesale and subject-to deals.
  • Managed lead pipeline, follow-up systems, and CRM tracking to support deal flow and marketing campaigns.

Contractor

Nadine De Leon Designs / An Elegant Experience
, MD
01.2021 - 01.2024
  • Coordinated and executed high-end event installations and logistics.
  • Led team setup, venue layouts, box truck loading/unloading, and on-site support.
  • Demonstrated leadership, organization, and creative execution under pressure.

Part Owner

Maid to Scrub
Hanover, MD
05.2016 - 06.2020
  • Founded and scaled a residential cleaning business, generating $100,000+ in lifetime revenue.
  • Managed sales, marketing, scheduling, customer service, billing, and quality control.
  • Used Excel and web tools to coordinate jobs and onboard new clients and staff.

Team Lead Intern

Babylon LLC
Glen Burnie, MD
01.2019 - 05.2019
  • Led a team of 5 to produce video content for a $100,000 government contract.
  • Recruited and trained contractors, and implemented workflow improvements using Agile.
  • Produced 200+ hours of edited video and managed post-production delivery timelines.

Education

BA - Audio Production and Live Performance

American University
01.2021

AA - Business Technology

Howard Community College
01.2016

Skills

  • Project Coordination
  • AI System Implementation
  • Vendor Management
  • Communication
  • AI Automation Systems (Voice Agents, Text Bots, Lead Routing)
  • Project Coordination & Vendor Management
  • CRM Setup & Lead Management (eg, GoHighLevel, Podio, Salesforce)
  • Workflow Automation (Zapier, Makecom, custom scripts)
  • Cold Calling & Inbound Sales
  • Real Estate Acquisitions (Wholesale, Subject-To, Creative Financing)
  • Data-Driven Deal Evaluation (Skip Tracing, Lead Lists, Market Analysis)
  • SOP Development & System Architecture
  • Interviewing, Hiring & Managing Technical Vendors
  • Funnel Strategy & Customer Journeys
  • Appointment Setting Systems
  • KPI Tracking & Process Optimization

Certification

  • Certified Associate in Project Management (CAPM), PMI, 2023
    Pro Tools Certified | Agile with Atlassian Jira | Scrum Master – Coursera

References

References available upon request.

Timeline

Call Center Representative

Home Genius Exteriors
06.2024 - Current

Real Estate Investor / Acquisitions Lead

Willow Crest Properties
01.2023 - Current

Contractor

Nadine De Leon Designs / An Elegant Experience
01.2021 - 01.2024

Team Lead Intern

Babylon LLC
01.2019 - 05.2019

Part Owner

Maid to Scrub
05.2016 - 06.2020

BA - Audio Production and Live Performance

American University

AA - Business Technology

Howard Community College

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