Audrey Carter
San Marcos,TX
Summary
Call center representative with proven problem-solving and technical support abilities. Focused on improving customer satisfaction through effective communication and meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Call Center Representative
IBEX Global
New Braunfels, Texas
02.2023 - Current
- Handled incoming customer calls, addressing product inquiries and billing questions effectively.
- Adapted to changes in product offerings, updating knowledge base promptly.
- Provided technical support for products and services via phone communication.
Front Desk Receptionist
The Joint Chiropractic
San Marcos, Texas
04.2021 - 01.2023
- Scheduled patient appointments to optimize clinic resource utilization.
- Coordinated with healthcare providers to align on patient needs and preferences.
- Resolved patient inquiries promptly with a focus on professionalism.
- Processed check-ins and check-outs efficiently, minimizing patient wait times.
Library Assistant
San Marcos Public Library
San Marcos, Texas
09.2019 - 07.2020
- Facilitated community programs and events to boost engagement and participation.
- Managed library materials through organization and cleanliness of shelves.
- Processed new acquisitions, including labeling and cataloging items efficiently.
- Collaborated with team members to enhance workflow processes and service delivery.
- Conducted periodic inventory checks to verify completeness of library collections.
- Provided technology assistance for patrons utilizing electronic resources.
- Maintained accurate records of circulation activities, including check-ins, check-outs, and overdue items.
- Greeted patrons at library entrance and offered assistance with inquiries or issues.
Education
Associate of Applied Science - Business Administration And Management
Texas State University
San Marcos, Texas, TX05-2026
Skills
- Customer service
- Time management
- Technical support
- Appointment scheduling
- Project coordination
- Effective communication
Accomplishments
Dean's List
Timeline
Call Center Representative
IBEX Global
02.2023 - Current
Front Desk Receptionist
The Joint Chiropractic
04.2021 - 01.2023
Library Assistant
San Marcos Public Library
09.2019 - 07.2020
Associate of Applied Science - Business Administration And Management
Texas State University