Markell Batts
Long Beach
Summary
Results-driven professional with over 10 years of experience in managing service operations and client relationships. Skilled in training teams and ensuring compliance with safety protocols to achieve high customer retention rates.
Overview
23
23
years of professional experience
Work History
Field Service Supervisor
Amramp
Gardena, CA
06.2016 - Current
- Supervised field operations ensuring compliance with safety protocols and service standards.
- Coordinated logistics for equipment delivery and setup at customer locations.
- Led team of up to 20 service technicians in field activities.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
- Collaborated with cross-functional teams to achieve project objectives on time and within budget constraints.
- Supported company''s growth strategy by expanding into new territories as a reliable Field Service Supervisor achieving targeted goals.
- Managed budgets, controlled expenses, and maintained accurate financial records for field service operations.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Trained and mentored junior technicians to enhance team performance and service quality.
- Implemented process improvements to streamline workflow efficiency across service teams.
- Conducted regular site inspections to assess equipment functionality and customer satisfaction.
- Monitored inventory levels, coordinating with suppliers to ensure availability of necessary equipment.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
- Facilitated communication between office personnel, subcontractors, and customers.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
- Contributed to business development efforts by identifying new opportunities for growth in the field service market segment.
Supervisor
Frank Scotto Towing
Torrance, CA
01.2008 - 06.2016
- Coordinated logistics schedules to optimize delivery routes and minimize delays.
- Collaborated cross-functionally with inventory management to align transport activities with supply chain needs.
- Supervised daily operations to ensure compliance with safety regulations and company policies.
- Coordinated scheduling and resource allocation to optimize workforce efficiency and productivity.
- Collaborated with management to devise strategic plans for project execution and resource management.
Field Technical Supervisor
DIRECTV
Carson, CA
01.2003 - 12.2007
- Supervised technical teams to ensure compliance with operational standards and quality assurance processes.
- Implemented process improvements that enhanced service delivery and reduced downtime across multiple departments.
- Trained and mentored junior technicians, fostering skill development and promoting team collaboration.
- Analyzed system performance data to identify trends and inform strategic decision-making for resource allocation.
- Coordinated cross-functional projects to streamline operations, improving efficiency in workflow management systems.
- Led initiatives to optimize equipment utilization, resulting in enhanced productivity and reduced operational costs.
- Initiated regular preventive maintenance routines to minimize equipment failure rates and extend the life of company assets.
Education
Bachelor of Science -
El Camino College
Torrance, CA06-2003
Skills
- Safety meetings
- Customer service management
- Scheduling jobs
- Managing service operations
- Work order management
- Staff management
- Client relationships
- Supplier relations
- Payroll management
- Tool and equipment maintenance
- Preparing work orders
- Safety planning
- Employee scheduling
- Managing projects
- Managing customer billing
- Service operations management
Timeline
Field Service Supervisor
Amramp
06.2016 - Current
Supervisor
Frank Scotto Towing
01.2008 - 06.2016
Field Technical Supervisor
DIRECTV
01.2003 - 12.2007
Bachelor of Science -
El Camino College