Markella Gaston
Charlotte,US
Summary
Promoted within multiple organizations in under a year, demonstrating strong work ethic and determination. Currently pursuing pharmacy technician certification, expected by December 5th, 2025. Recognized for perfect attendance and commitment to excellence across various roles.
Overview
3
3
years of professional experience
Work History
Supervisor
Morrison Healthcare
01.2024 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on efficient food service practices.
- Implemented process improvements to enhance workflow efficiency.
- Monitored inventory levels and coordinated supply orders to minimize shortages.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Ramp Agent
Jet Stream Ground Services
06.2022 - 10.2023
- Coordinated aircraft arrivals and departures, ensuring timely and efficient ground handling operations.
- Operated ground support equipment to load and unload cargo safely and efficiently.
- Conducted pre-flight inspections of baggage and cargo, adhering to safety regulations and protocols.
- Monitored flight schedules, communicating changes to team members for seamless workflow execution.
- Operated ground support equipment to assist aircraft operations
- Loaded and unloaded baggage with attention to safety protocols
- Communicated effectively with team members during peak periods
- Conducted routine inspections of equipment for optimal performance
- Assisted in maintaining cleanliness and organization of ramp area
- Followed company policies to ensure compliance with safety regulations
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Lead Ramp Agent
United Airlines
09.2023 - 12.2023
- Supervised ramp operations to ensure timely aircraft turnaround and compliance with safety protocols.
- Coordinated loading and unloading of cargo, optimizing team efficiency during peak flight schedules.
- Trained new ramp agents on equipment operation and safety regulations, enhancing team performance.
- Implemented workflow improvements that reduced ground time for arriving flights, increasing overall efficiency.
- Communicated effectively with pilots and ground crew to streamline boarding processes and minimize delays.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Oversaw ramp operations, ensuring timely aircraft turnarounds and adherence to safety protocols.
- Mentored new ramp agents, providing training on equipment operation and safety procedures.
- Coordinated team efforts to optimize baggage handling efficiency and minimize delays.
- Implemented process improvements that enhanced workflow efficiency during peak travel times.
- Monitored compliance with airline regulations and company policies throughout daily operations.
- Conducted regular equipment inspections, ensuring optimal performance and safety standards were met.
- Resolved operational issues swiftly, maintaining high levels of customer satisfaction during disruptions.
Education
High School Diploma -
West Charlotte High School
Charlotte,Nc06.2020
Skills
- Training and mentoring
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff discipline
- Team building
- Policy enforcement
- Software experience
- Data analytics
- Verbal and written communication
- Safety protocols
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Time management
- Active listening
- Professionalism
- Self motivation
- Continuous improvement
Languages
English
Full Professional
Similar Profiles
Meghan Stanfel, MA, RD, CD, CDCESMeghan Stanfel, MA, RD, CD, CDCES
Outpatient Dietitian at Morrison HealthcareOutpatient Dietitian at Morrison Healthcare
Tracy MooreTracy Moore
Food Service Director at Morrison HealthcareFood Service Director at Morrison Healthcare
Paul PaganiPaul Pagani
Executive Chef at Morrison HealthcareExecutive Chef at Morrison Healthcare
Marianne PumneoMarianne Pumneo
Assistant and Office Admin at Solutions CenterAssistant and Office Admin at Solutions Center
Lilia MatthiaeLilia Matthiae
Homemaker at NAHomemaker at NA