Markese Phillip
Popeyes Chicken
HOLLYWOOD,FL
5
years of professional experience
Self-motivated and dependable professional with strong communication, interpersonal, and customer service skills. Passionate about building positive relationships and delivering outstanding customer experiences. Committed to consistency, continuous learning, and expanding product knowledge to better assist customers and support business goals. A collaborative team player with emerging leadership abilities who is eager to contribute, grow professionally, and make a positive impact in a fast paced work environment.
Work History
Shift Leader/Service Crew Member
1 Year 4 Months- Coordinated shift scheduling, aligning staffing levels with customer demand to enhance service efficiency.
- Trained and mentored new team members in food preparation and customer service standards.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, conducting regular stock checks to minimize waste and optimize supply usage.
- Processed customer transactions accurately and efficiently using POS systems.
- Handled cash management, including balancing registers at the end of shifts.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
Cashier/Door Attendant
4 Months- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and orderliness of checkout area to promote a positive shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Greet people dropping off items, waste, or donations at the door
- check how many cars come every hour
- keep every items organized and safe
Customer Service Representative
5 Months- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Facilitated sales through effective communication and product knowledge, enhancing customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM systems to track interactions and ensure accurate documentation of customer issues.
Crew Member
11 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline order preparation processes, reducing wait times.
- Trained new crew members on operational procedures and best practices for efficiency.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards.
Cook/Service Crew Member
8 Months- Collaborated with team members to ensure timely service during high-volume shifts.
- Prepared a variety of dishes following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace, adhering to food safety regulations.
- Assisted in inventory management, tracking supplies for efficient kitchen operations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma
No Degree - Business Administration And Management
- [Number] GPA 2.9
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Time management
Conflict resolution
organization
Adaptability
Microsoft Office
Active listening
Sale and upselling
communication
Timeline
Cashier/Door Attendant
Goodwell
10.2025 - 02.2026Read More
Customer Service Representative
Percepta
07.2025 - 12.2025Read More
Shift Leader/Service Crew Member
Popeyes Chicken
04.2025 - 08.2026Read More
Crew Member
McDonald's
07.2024 - 06.2025Read More
Cook/Service Crew Member
We Shuckin
12.2021 - 08.2022Read More
Eastern Florida State College
No Degree from Business Administration And Management
Read More
MacAruthur High School
High School Diploma
Read More