MARKESE J. DOUNLEY
Lewisville,TX
Summary
People-centered professional, well- versed in human resources (HR), donor relations, and accounting. Adept at team-building, cross- functional collaboration, and leading efforts related to diversity, equity, and inclusion. Demonstrated ability to utilize human resources information systems (HRIS) and other programs to process a variety of HR-related operations and functions (e.g., payroll, new hires/rehires, compensation changes). Proficient at driving HR process improvement, overseeing accounts receivable operations, managing relationships with a variety of stakeholders, and procuring donor funding. (Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.)
Overview
15
15
years of professional experience
Work History
Emploree Care HR Specialist
McKesson
12.2021 - Current
- Responds to all telephonic and electronic first-level HR support center inquiries from McKesson employees, managers, former employees, dependents, and outside agencies.
- Provides either direct resolution or routes the inquiry to the appropriate operations. The first point of contact for all Covid-related related cases, payroll, disciplinary action, and other HR-related questions.
- Provided essential support to address individual HR needs of employees.
- Established and maintained trusted relationships around the organization to optimize business and employee experience.
HUMAN RESOURCES ADMINISTRATOR
Envoy Air
05.2019 - 12.2021
- Overs execution of a variety of human resources (HR) functions and operations; process all hires/rehires, change of positions, terminations, compensation changes, leaves of absence, and return requests in human resource information system (HRIS); facilitate onboarding efforts for newly hired employees; manage payroll process
- Administer sample set control audits to confirm approvals for employee events
- Collect, analyze, upload, and format mass data loads; generate and disseminate HR-related reports
- Drive HR process improvement; analyze business metrics daily; collaborate with senior leadership to better understand business goals, recommend new approaches, policies, and procedures, resulting in continuous improvement in business objectives and productivity.
DONOR RELATIONS SPECIALIST
Charles Schwab
05.2018 - 02.2019
- Managed relationships and accounts with Schwab Charitable donors, as well as their financial advisors; served as a communication liaison to high net worth donors; acted as information hub via dissemination of potential financial resources and tax implications, requiring extensive research and aggregation
- Facilitated grant-making process, which required extensive collaboration with external stakeholders and resulted in the procurement of $1.2M in donor funding over the course of nine months.
SENIOR ACCOUNTING CLERK
Unilever
10.2015 - 04.2018
- Oversaw all accounts receivable and administrative functions (e.g., maintained price lists, executed price adjustments, entered and booked orders via Oracle, In collaboration with the territory vice president.
ENTRY SPECIALIST
Allconnect
03.2011 - 09.2015
- Executed and tracked all Time Warner Cable and Charter
- Communication service orders; facilitated credit checks; contacted customers via telephone to gather information related to pending service orders; wrote off balances
- Exceeded sales goals, resulting in increasing revenue by 13%.
MORTGAGE SPECIALIST
Bank of America
06.2008 - 03.2011
- Addressed customer inquiries related to escrow, payments, property claim checks on FHA/VA loans, and fixed rate mortgages; collaborated with external stakeholders to procure homeowners insurance information; marketed products to internal clientele.
Education
High School Diploma -
Winfree Academy
Lewisville, TX05.2007
Skills
- CORE COMPETENCIES &
- TECHNICAL SKILLS
- Human Resources
- Excellent Communication
- (Written & Verbal)
- Payroll
- Data Collection & Evaluation
- Accounts Receivable
- Administrative Operations
- Donor Relations
- Salesforce
- Microsoft Office Suite
- HRIS Systems
- SAP
- Confidential document control
- HR policy/procedure development
Timeline
Emploree Care HR Specialist
McKesson
12.2021 - Current
HUMAN RESOURCES ADMINISTRATOR
Envoy Air
05.2019 - 12.2021
DONOR RELATIONS SPECIALIST
Charles Schwab
05.2018 - 02.2019
SENIOR ACCOUNTING CLERK
Unilever
10.2015 - 04.2018
ENTRY SPECIALIST
Allconnect
03.2011 - 09.2015
MORTGAGE SPECIALIST
Bank of America
06.2008 - 03.2011
High School Diploma -
Winfree Academy