Markesha Gallion
Palm Beach Gardens,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Quality Assurance Technician
Mtech Mobility
12.2021 - 01.2025
- Performed thorough inspections of incoming materials and outgoing products.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
Cashier
Publix
02.2020 - 01.2022
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Assistant Teacher
Storybrooke Preschool Academy
07.2020 - 11.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Afterschool Counselor
Jupiter Elementary School
08.2017 - 03.2020
- Enhanced learning experiences for general education students and those with unique needs.
- Guided individuals and small groups of children on personal, social, and emotional development.
- Coordinated after-school activities contributing to individual student growth and development.
Paraprofessional
Beacon Cove Immediate School
09.2019 - 01.2020
- Reported on student progress, behavior, and social skills to parents.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Developed and implemented strategies to improve student engagement.
Sales Associate
Staples
12.2017 - 08.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Macy’s
08.2013 - 07.2017
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Student Assistant
Palm Beach State College
08.2016 - 05.2017
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Worked in the multimedia department of the library while assisting teachers and students with video and audio check outs
- Assisted students with basic computer and printing issues
Cashier
Burger King
01.2010 - 08.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Restocked and organized food merchandise
Education
Bachelor Of Applied Science - Cybersecurity
Palm Beach State College
Lake Worth, FL06.2017
Associate Of Arts - General Studies And Information Technology
Palm Beach State College
Lake Worth, FL06.2012
Skills
- Auditing
- Quality assurance requirements
- Oral communication
- Point-of-sale system
- Team collaboration
- Troubleshooting
- Money handling
- Multitasking and organization
- Customer engagement
- Calm demeanor
Timeline
Quality Assurance Technician
Mtech Mobility
12.2021 - 01.2025
Assistant Teacher
Storybrooke Preschool Academy
07.2020 - 11.2021
Cashier
Publix
02.2020 - 01.2022
Paraprofessional
Beacon Cove Immediate School
09.2019 - 01.2020
Sales Associate
Staples
12.2017 - 08.2019
Afterschool Counselor
Jupiter Elementary School
08.2017 - 03.2020
Student Assistant
Palm Beach State College
08.2016 - 05.2017
Sales Associate
Macy’s
08.2013 - 07.2017
Cashier
Burger King
01.2010 - 08.2013
Bachelor Of Applied Science - Cybersecurity
Palm Beach State College
Associate Of Arts - General Studies And Information Technology
Palm Beach State College
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