Markesha Williams
Euless,TX
Summary
Experienced fraud manager with previous experience in admin, analyst, and human resource roll. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
PCR
American Airlines Credit Union
06.2022 - Current
- Provided exceptional customer service, empathizing with debtors'' circumstances and working toward mutually beneficial solutions while maintaining professionalism at all times.
- Maximized recoveries through diligent management of accounts in bankruptcy, foreclosure, or repossession proceedings.
- Enhanced recovery results by conducting thorough skip-tracing activities utilizing various resources and tools.
- Exceeded departmental goals for collections success by consistently meeting or surpassing individual performance targets.
- Reduced delinquency rates for assigned accounts by promptly addressing customer concerns and negotiating payment plans.
Claims Fraud Inventory Manager
J.P. Morgan Chase Corporate Center
03.2019 - 06.2022
- Continuously refined risk analysis models to ensure their effectiveness in adapting to evolving fraud patterns, ultimately protecting company finances and reputation effectively.
- Provided guidance to junior team members in conducting detailed analyses on complex cases, enhancing their skills while ensuring accurate results delivery consistently.
- Conducted thorough investigations into suspected cases of fraud, ensuring timely resolution and minimizing financial losses.
- Developed and implemented procedures to detect and prevent fraud.
Mortgage Specialist
J.P. Morgan Chase Corporate Center
02.2018 - 03.2019
- Managed an portfolio of loans, maintaining timely communication with borrowers to ensure successful repayment plans.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to mortgage servicing.
- Expedited foreclosure processes by coordinating with legal teams and following regulatory guidelines for property sales.
Education
No Degree - Certified Pharmacy Technician
Tarrant County College District
Fort Worth, TX10.2006
No Degree - Human Resources Management
Tarrant County College District
Fort Worth, TXHigh School Diploma -
L.D. Bell High School
Bedford, Texas05.2005
Skills
- Calm Under Pressure
- Task Prioritization
- Multitasking Abilities
- Supervision and leadership
- Analytical and Critical Thinking
- Remote Office Availability
- Decision-Making
- Good Telephone Etiquette
- Critical Thinking
- Project Planning
- Excellent Communication
- Organization and Time Management
- Team Management
- Data Management
- Quality Assurance
- Networking
- Customer Service
- Software Proficiency
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Visa Online
- Ivault
- TI (Transaction Inquiry)
Accomplishments
J.P. Morgan Chase Bank, Plano , TX
Acknowledgements/Awards
Top specialist Ramp Up
Certificate of Appreciation
Five Keys Award (IM Fraud)
Top Tier Team Award
J.P. Morgan Chase Bank, Lewisville, TX
Acknowledgements/Awards
Certificate of Appreciation
Five Keys Award (Home Lending)
CSAT Champion 100% (customer satisfaction award)
Top Performer (Overall monthly scores)
Timeline
PCR
American Airlines Credit Union
06.2022 - Current
Claims Fraud Inventory Manager
J.P. Morgan Chase Corporate Center
03.2019 - 06.2022
Mortgage Specialist
J.P. Morgan Chase Corporate Center
02.2018 - 03.2019
No Degree - Certified Pharmacy Technician
Tarrant County College District
No Degree - Human Resources Management
Tarrant County College District
High School Diploma -
L.D. Bell High School