Taneka Jones
Vacaville,CA
Summary
Self-motivated individual with experience in fast-paced healthcare environments. Demonstrates strong adaptability and teamwork, resolving patient inquiries and ensuring compliance with HIPAA regulations. Committed to enhancing operational efficiency and patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PCR
John Muir Medical Center
Walnut Creek, CA
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated ability to excel in both independent and collaborative team settings.
- Proven ability to learn quickly and adapt to new situations.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Educated patients on appointment scheduling and follow-up procedures
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Medical Front Desk Clerk
Elica Health Centers
Sacramento, CA
10.2022 - 07.2025
- Greeted and assisted patients, ensuring positive first impressions and exceptional customer service.
- Managed appointment scheduling and patient check-in processes using electronic health record systems.
- Coordinated communication between medical staff and patients to streamline service delivery.
- Maintained accurate patient records, enhancing data integrity and accessibility for healthcare providers.
- Trained new front desk staff on procedures and best practices to ensure operational efficiency.
- Collected room deposits, fees, and payments.
Mental Health Technician
Heritage Oaks Hospital
Sacramento, CA
04.2018 - 10.2022
- Monitored patient behavior and provided emotional support to enhance therapeutic outcomes.
- Assisted in developing and implementing individualized treatment plans for diverse patient populations.
- Collaborated with multidisciplinary teams to ensure continuity of care and effective communication.
- Conducted daily safety checks on patients to maintain a secure and supportive environment.
- Facilitated group therapy sessions, promoting open dialogue and peer support among participants.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Education
High School Diploma -
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Calm under pressure
- Organizational skills
Certification
- SPT - Sterile Processing Technician
Timeline
PCR
John Muir Medical Center
07.2025 - Current
Medical Front Desk Clerk
Elica Health Centers
10.2022 - 07.2025
Mental Health Technician
Heritage Oaks Hospital
04.2018 - 10.2022