Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markeshia Buckley

Gulfport,MS

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

11
11
years of professional experience

Work History

Call Center Representative

T-Mobile, Custom Wireless
Lake Charles, Louisiana
08.2022 - 11.2024
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Collected deposits or payments and arranged for billing.
  • Promoted available products and services to customers during service, account management and order calls.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Call Center Representative

Alorica
Mobile, Alabama
05.2020 - 06.2022
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Collected deposits or payments and arranged for billing.
  • Promoted available products and services to customers during service, account management and order calls.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.

Front Desk Agent

Keesler Air Force Base
Biloxi, Mississippi
02.2014 - 08.2019
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Verified customer credit to establish payment method for accommodations.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Answered phones, responded to inquiries, and took messages.

Education

Clinical Medical Support -

Blue Cliff College
Gulfport, MS
11-2022

High School Diploma -

Gulfport Job Corps
Gulfport, MS
07-2014

Skills

  • Account updating
  • Sales closing
  • Complaint resolution
  • Call logging
  • Gathering information
  • Customer support
  • Documentation and reporting
  • System documentation
  • Inbound phone calls
  • Logging call information
  • Data entry
  • Customer account updates
  • Customer service

Timeline

Call Center Representative

T-Mobile, Custom Wireless
08.2022 - 11.2024

Call Center Representative

Alorica
05.2020 - 06.2022

Front Desk Agent

Keesler Air Force Base
02.2014 - 08.2019

Clinical Medical Support -

Blue Cliff College

High School Diploma -

Gulfport Job Corps
Markeshia Buckley