Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markesia Brown

Jackson,MS

Summary

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Broadpath-Humana
Jackson, MS
08.2020 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Lead Teller

Magnolia Federal Credit Union
Flowood, MS
08.2019 - 06.2020
  • Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

Retail Banker/Key Holder

Fort Sill National Bank
Byram, MS
02.2017 - 07.2019
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service, and promoting special items.
  • Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.

Education

High School Diploma -

Jim Hill High School
Jackson, MS
05-2014

Skills

  • Product Knowledge
  • Problem Resolution
  • Payment Processing
  • Microsoft Excel
  • Service Upselling
  • Drawer balancing
  • Cash Handling

Timeline

Customer Service Representative

Broadpath-Humana
08.2020 - 02.2024

Lead Teller

Magnolia Federal Credit Union
08.2019 - 06.2020

Retail Banker/Key Holder

Fort Sill National Bank
02.2017 - 07.2019

High School Diploma -

Jim Hill High School
Markesia Brown