MARKESIA SHERMAN
Malvern,AR
Summary
Industrious and observant Overnight Supervisor with many years of diverse experience leading productive teams and operations during both peak and non-peak hours and shifts. Committed to building cohesive and collaborative teams that strive to meet common goals. Safety-focused leader with proven success as trainer, mentor, and forthright communicator.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Overnight Supervisor/Life Skill's Coach
Birch Tree Communities
Malvern, United States
08.2021 - 05.2026
- Supervised overnight operations, ensuring safety, regulatory compliance, and continuity of care for residents.
- Coached residents in daily living and life skills, fostering independence and enhancing community integration.
- Mentored and trained direct care staff, delegated responsibilities, and conducted shift handovers and staff performance checks.
- Administered medications to ensure residents received proper treatment and adherence to safety protocols.
- Maintained detailed incident reports and care documentation, coordinating with clinical teams and families to ensure effective emergency response.
- Facilitated psycho-educational groups, promoting residents' learning and personal development in alignment with program leadership goals.
- Maintained consistent schedules for group sessions to ensure structured programming for residents.
CREW LEADER
SONIC DRIVE-IN
01.2014 - 01.2021
- Responsibilities included training new hire crew members for multiple shifts because of my experience and knowledge of the store, organizing inventory with also prepping items, and providing direct assistance to customers.
- Supervised crew members during peak hours to ensure efficient service.
- Trained new employees on menu items and customer service standards.
- Maintained cleanliness and organization of workstations throughout shifts.
RESIDENTIAL CARE ASSISTANT
ARKADELPHIA HUMAN DEVELOPMENT CENTER
01.2017 - 01.2019
- I provided direct care and assistance to individuals impacted by intellectual, physical, and mental disabilities. This included helping with daily activities, personal hygiene, assisting with feedings, and offering 24-hour supervision.
- Assisted residents with daily living activities and personal care needs.
- Maintained a safe and clean environment for all residents.
- Collaborated with healthcare professionals to implement care plans effectively.
CUSTOMER CARE REPRESENTATIVE
SYKES ENTERPRISE INC.
01.2014 - 01.2017
- I provided direct assistance to customers regarding an AT&T account. This included questions about their monthly statements and charges, resolving technical issues with their devices, reviewing plans and assisting with acquiring new services or accounts, and resolving any other issues that they may be encountering regarding services.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding products and services via phone and chat.
- Documented customer interactions in the CRM system for accurate record-keeping.
Education
HIGH SCHOOL DIPLOMA -
MALVERN HIGH SCHOOL
Malvern 08.2013 - 05.2014
Some College (No Degree) -
Henderson State University
Arkadelphia, ARSkills
- Medication administration
- Case management
- Documentation management
- Time management
- Team leadership
- First aid training
- Communication skills
- Self-Driven
Timeline
Overnight Supervisor/Life Skill's Coach
Birch Tree Communities
08.2021 - 05.2026
RESIDENTIAL CARE ASSISTANT
ARKADELPHIA HUMAN DEVELOPMENT CENTER
01.2017 - 01.2019
CREW LEADER
SONIC DRIVE-IN
01.2014 - 01.2021
CUSTOMER CARE REPRESENTATIVE
SYKES ENTERPRISE INC.
01.2014 - 01.2017
HIGH SCHOOL DIPLOMA -
MALVERN HIGH SCHOOL
08.2013 - 05.2014
Some College (No Degree) -
Henderson State University