Marketia Massey
Washington
Summary
Knowledgeable and dedicated Customer Service Professional with a versatile skillset. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Compliance Specialist
Enterprise Residential, LLC
01.2023 - Current
Leasing Agent
Enterprise Residential, LLC
10.2022 - Current
- Residents Move ins
- Inspections
- Yardi
- Rent Cafe
- Answer calls
- Maintenance calls
- Compliance
Administrative Assistant
Department of Housing and Community Development
04.2022 - Current
- Greeting customers
- Answering calls and directing them
- Filling and copying
- Responding to emails
- Sending weekly Schedule
- Microsoft- Excel , Word ,Spread Sheets
Security Guard
GardaWorld Security Services
02.2019 - 12.2021
- Checking Guest into the building
- Direct Guest where they need to go
Lead Residential Monitor
Community Partnership
11.2017 - 08.2018
- Replenished food items, paper products and canned goods to keep pantry well-stocked.
- Inspected tenants' rooms and provided cooked meals throughout the day ensuring all residents received proper daily food portions.
Security Officer
Security One Source
06.2016 - 11.2017
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Coordinated with store security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
Security Officer
Metro One Security Service
06.2014 - 10.2015
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Recorded and reported loss prevention discrepancies, completed reports, followed up on opened claims, and closed claims once claim resolution was achieved
Education
High school diploma -
Friendship - Woodson (Collegiate) Campus
Washington, DC05-2011
Skills
- Microsoft Outlook
- Computer Skills
- Cash Register Operations
- Customer Service
- Sales
- Hospitality
- Windows
- Property Leasing
- Tax experience
- Security
- Visual Monitoring Systems
- Food preparation and safety
- Section 8
- Team Building & Development
- LIHTC
- Yardi
- Loss Prevention
- Public Relations
- Administrative Experience
- Property management
- Food spoilage prevention
- Cleaning and Sanitizing
- Rent cafe
- Fair Housing regulations (1 year)
- Auditing processes
- Legal research
- Information gathering
- Compliance
- Documentation skills
- Reporting skills
- Documentation review
- Corrective action plans
Languages
English
Full Professional
Timeline
Compliance Specialist
Enterprise Residential, LLC
01.2023 - Current
Leasing Agent
Enterprise Residential, LLC
10.2022 - Current
Administrative Assistant
Department of Housing and Community Development
04.2022 - Current
Security Guard
GardaWorld Security Services
02.2019 - 12.2021
Lead Residential Monitor
Community Partnership
11.2017 - 08.2018
Security Officer
Security One Source
06.2016 - 11.2017
Security Officer
Metro One Security Service
06.2014 - 10.2015
High school diploma -
Friendship - Woodson (Collegiate) Campus