Markette Ray
Wooster,OH
Summary
Dynamic professional with a proven track record at Huntington National Bank, excelling in customer service and cash management. Recognized for enhancing operational workflows and mentoring teams, driving significant improvements in client satisfaction. Adept at creative thinking and cross-selling, consistently aligning services with customer needs to achieve strategic goals.
Overview
11
11
years of professional experience
Work History
Customer Experienced Banker
Huntington National Bank
Wooster, OH
01.2020 - Current
- Mentored junior staff on best practices for customer engagement and transaction processing.
- Led initiatives to enhance operational workflows, resulting in improved service efficiency and client satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Senior Solution Specialist
Verizon Wireless
Wooster, OH
01.2015 - 01.2020
- Led cross-functional teams to implement innovative solutions enhancing customer experience and operational efficiency.
- Developed strategic initiatives to streamline processes, resulting in improved service delivery and reduced response times.
- Mentored junior specialists on product knowledge and best practices, fostering professional growth within the team.
- Analyzed market trends and customer feedback to inform product development, driving alignment with consumer needs.
Education
Education Administration
Shawnee State University
Portsmouth, OH05-2014
High School Diploma -
Wooster Highschool
Wooster, OH06-2009
Skills
Customer service
Cash handling
Creative thinking
Cash management
Goal planning
Cross-selling expertise
Timeline
Customer Experienced Banker
Huntington National Bank
01.2020 - Current
Senior Solution Specialist
Verizon Wireless
01.2015 - 01.2020
Education Administration
Shawnee State University
High School Diploma -
Wooster Highschool