Markia Hayward
Atlanta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Tier 2 Travel Specialist
JP Morgan & Chase
10.2023 - 06.2024
- Reviewed booking confirmations from suppliers before sending them out to customers.
- Processed customer payments using various payment methods such as credit cards and cashier's checks.
- Maintained accurate records of bookings made by customers using computer software systems.
- Handled customer inquiries regarding travel details via phone, email or face-to-face meetings.
- Provided detailed information regarding destinations, transportation options, costs and visa requirements.
- Created customized tour packages according to client specifications and budget limitations.
Senior Travel Specialist
Wells Fargo
08.2021 - 03.2024
- Resolved any issues related to travel bookings such as cancellations or changes in plans due to unforeseen circumstances.
- Coordinated international travel arrangements including visas and passports for employees traveling abroad.
- Prepared comprehensive documentation for visa applications ensuring timely processing of documents.
- Developed and implemented travel policies and procedures to ensure cost-effective strategies.
- Provided customer service support to travelers by answering inquiries about destinations, providing information on local attractions or restaurants.
Warehous Associate
Office Depot Distribution
08.2017 - 12.2020
- Collaborated with team members to complete tasks efficiently and accurately.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Communicated effectively with team members on matters related to work assignments.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Asset Protection
Target
04.2016 - 05.2017
- Provided guidance on legal issues related to asset protection matters.
- Interacted with store staff, local law enforcement and other authorities regarding asset protection matters.
- Maintained accurate records of all incidents involving asset protection issues within the district.
- Attended training sessions on new products or technologies that could improve the effectiveness of Asset Protection efforts.
- Implemented new technologies such as electronic article surveillance systems and radio frequency identification tags to enhance asset protection efforts.
Education
Associate of Science -
American InterContinental University
Atlnata, GA03-2013
Skills
- Social Media Marketing
- Social Media
- Credit card payments
- Negotiation abilities
- Itinerary Planning
- Hotel Accommodations
- Client networking
- Identification verification
- Crime Prevention
- Emergency Management
- Stationary surveillance
Affiliations
Volunteer
Red Cross 2023-2024
Disaster Response
· Conducted damage assessments of affected dwellings and determining habitability.
· Initiate casework to ensure that people have shelter, foods and clothing to meet immediate needs after disaster.
· Support the “Mass Care” function, including assisting with feeding and shelter operations for larger scale disaster responses.
Americorps
Tutor
· (Support students in class, during after school programming or Saturday academy.
· Work with students and teachers to set individualized and student driven academic goals.
· Provide daily small group instruction to students in Math or English language arts for the average of 4 periods a day.
· Develop relationships with families through weekly communications.
References
References available upon request.
Timeline
Tier 2 Travel Specialist
JP Morgan & Chase
10.2023 - 06.2024
Senior Travel Specialist
Wells Fargo
08.2021 - 03.2024
Warehous Associate
Office Depot Distribution
08.2017 - 12.2020
Asset Protection
Target
04.2016 - 05.2017
Associate of Science -
American InterContinental University