Markia Stacey
Marion,NC
Summary
Banker with 2 years experience in retail banking, financial services, and customer relationship management, specializing in regulatory remediation and financial crime compliance initiatives. Extensive experience managing consent order, audit, and issue-management programs across KYC, AML transaction monitoring, and sanctions.
Overview
6
6
years of professional experience
Work History
Manager Assistant
Enterprise
09.2021 - Current
- Gained hands-on experience in sales, operations, and customer service.
- Learned to manage business functions including revenue generation, cost control, and employee performance.
- Developed strong interpersonal and communication skills while working closely with diverse clients.
- Supported daily operations of the branch, including fleet management, employee scheduling, and customer service.
- Assisted the Branch Manager in overseeing a team of associates to ensure seamless rental transactions and high customer satisfaction.
- Trained and mentored new hires on company policies, sales strategies, and customer engagement techniques.
- Monitored inventory and ensured vehicle availability aligned with demand.
- Resolved customer issues promptly, leading to increased satisfaction and repeat business.
- Helped drive branch profitability by promoting protection products and upgrades.
Financial Services Representative
NC SECU
11.2019 - 07.2021
- Managed high-volume cash register operations with accuracy.
- Handled customer inquiries and complaints with professionalism.
- Assisted in daily store operations, including restocking and opening/closing tasks.
- Processed customer transactions including deposits, withdrawals, loan payments, and transfers.
- Maintained accurate cash drawer and reconciled at end of each shift with minimal discrepancies.
- Educated customers on bank products and referred them to appropriate services.
- Ensured compliance with federal regulations and internal procedures.
Education
BACHELOR OF SCIENCE -
LEES-MCRAE COLLEGE
MBA -
KING UNIVERSITY
Skills
- Microsoft Office User
- Financial Crimes Risk
- BSA, AML & Sanctions Screening
- Team Leadership & Training Knowledge
- Sales & Cross-Selling
- Cash Handling & Transactions
- Problem Resolution
- Compliance & Risk Mitigation
- Customer Service Excellence
- Team Collaboration
- Risk Management
- Performance Management
- Product Management
Volunteer Experience
- Assistant Coach, Assisted head coach in organizing and running basketball practices, drills, and games for youth teams., Provided mentorship, encouragement, and positive reinforcement to promote teamwork and sportsmanship., Helped coordinate team logistics including game schedules, uniforms, and transportation., Ensured safety and discipline on and off the court; communicated with parents and league officials.
- Food Distribution Volunteer, Assisted with sorting, packaging, and distributing food to families in need, serving over 500 individuals weekly.
Timeline
Manager Assistant
Enterprise
09.2021 - Current
Financial Services Representative
NC SECU
11.2019 - 07.2021
BACHELOR OF SCIENCE -
LEES-MCRAE COLLEGE
MBA -
KING UNIVERSITY