Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesus Garcia

Jesus Garcia

Durham,NC

Summary

Highly organized and dependable professional with strong experience in customer service, front desk operations, and administrative support. Skilled in assisting clients, managing records, handling high call volumes, and maintaining a professional, welcoming environment. Background includes library operations, hospitality service, and tutoring, building strong communication, problem-solving, and multitasking abilities. Proficient in Microsoft Office and fluent in Spanish, offering valuable support to diverse patients and teams. Known for reliability, attention to detail, and a strong commitment to delivering excellent service.

Overview

9
9
years of professional experience

Work History

Office Assistant - Temporary

Durham County Library - Main Regional
04.2024 - 02.2025
  • Placed books on proper shelves when returned to circulation.
  • Answered questions from patrons and helped to find desired materials.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Maintained secure environment by monitoring visitors at front desk.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Helped children select appropriate reading level library books.
  • Collected and processed fines on overdue library materials.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Collected fees, fines and donations for balanced library finances.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.

Restaurant Team Member

Chipotle
02.2023 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Used proper techniques to prepare food and ingredients.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Volunteer (Tutor)

North Regional Library
08.2016 - 04.2019
  • Placed books on proper shelves when returned to circulation.
  • Answered questions from patrons and helped to find desired materials.
  • Supported students with helpful study habits and exam strategies.
  • Conducted tutoring sessions at schools, homes and public spaces.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Education

Associate of Arts - Nursing

Durham Technical Community College
Durham, NC
05-2025

High School Diploma -

City of Medicine Academy
Durham, NC
05-2021

Skills

  • Microsoft Office User
  • Bookkeeping
  • Customer interaction
  • Customer relationship management
  • Call handling
  • Front office management
  • Team bonding
  • Office supplies management
  • Customer service
  • Spanish fluency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Assistant - Temporary

Durham County Library - Main Regional
04.2024 - 02.2025

Restaurant Team Member

Chipotle
02.2023 - 08.2023

Volunteer (Tutor)

North Regional Library
08.2016 - 04.2019

Associate of Arts - Nursing

Durham Technical Community College

High School Diploma -

City of Medicine Academy

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Jesus Garcia