Jalen I. Nwachukwu
Durham,NC
Summary
Results-driven professional with expertise in driving efficiency, streamlining operational processes, and enhancing profitability. Adept at devising and deploying business operations strategies to improve organizational efficiency and performance. Skilled in team leadership, fostering collaboration, and developing high-performing teams. Strong expertise in supply chain management, inventory control, and cost reduction strategies. Demonstrated success in implementing process improvements, reducing waste, and enhancing productivity. Proficient in utilizing data analysis and performance metrics to drive informed decision-making and achieve operational objectives. Committed to delivering exceptional results and exceeding targets while maintaining a focus on quality and customer satisfaction. Experienced in analyzing issues on service calls and finding effective solutions, offering an engaging and pleasant personality with expertise building customer relationships, along with outstanding diagnostics skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tech Mobile Driver
Durham County Library
01.2020 - Current
- Ensure efficient and cost-effective transportation for a 26-foot mobile computer lab, maintaining 100% adherence to safety policies and procedures.
- Collaborate with the TechMobile Coordinator to plan and execute community events, providing logistical support and ensuring alignment with organizational goals.
- Oversee logistics and vehicle safety, conducting regular inspections and maintenance checks to uphold NCDOT regulations and safety standards.
- Serve in an assistant administrative capacity by performing desk-based tasks, including following up with schools and partner organizations.
- Maintain and update the TechMobile operations manual to ensure current references for staff and regulatory compliance.
- Represent the department on the Durham County Library Safety Committee and Hiring Committee, contributing to policy development and staff selection.
- Enhance operational efficiency by verifying order accuracy and product integrity in collaboration with the main library's facilities team.
- Spearheaded a $1,000,000 initiative to implement a gun detection system for the library system.
Event Operations Manager
Kickback Sneaker Expo
01.2014 - Current
- Collaborates with sales and marketing teams to devise and implement effective marketing strategies to enhance brand visibility for events.
- Optimizes resource allocation and ensures smooth event operations by scheduling employees for shifts based on customer traffic and employee strengths.
- Builds professional relationships with clients to foster a positive environment and interacts directly with them.
- Trains and supervises event staff to maintain compliance with timelines and task completion, resulting in seamless event execution.
- Updates higher management to facilitate informed decision-making.
- Partners with catering staff to deliver exceptional food services for special events and functions to enhance overall event experience.
- Maximizes customer satisfaction by employing effective problem-solving techniques to resolve complex queries of escalated clients.
- Enhances client retention rates and drives business growth by strengthening relationships with clients through dynamic communication skills.
- Improves cost-efficiency without compromising on quality by managing procurement of food items, supplies, and equipment within strict budgetary constraints.
- Minimizes security risks by overseeing a team of three to 10 security personnel during shifts and devising comprehensive security plans to confirm the highest levels of protection for event facilities.
- Managed administrative logistics of events planning, event booking, and event promotions.
Fleet Supervisor
Greene Solutions
06.2019 - 10.2019
- Conducted Department of Labor (DOT) safety inspections on company trucks, ensuring compliance with regulations.
- Operated quad axel dump truck to efficiently deliver gravel to multiple sites, completing 10 daily trips with loads weighing two tons on average.
- Managed a team of 2 drivers, providing leadership and oversight for daily operations, including scheduling, vehicle maintenance, and route optimization.
- Implemented cost-saving measures resulting in a 10% reduction in fleet maintenance expenses through proactive monitoring of vehicle performance and maintenance schedules.
- Conducted regular safety training sessions for drivers, resulting in a 20% decrease in accidents and violations.
- Utilized fleet management software to track and analyze key performance indicators, leading to improved efficiency and on-time delivery rates.
School Bus Driver
Durham Public Schools
11.2017 - 06.2019
- Promptly reported delays, accidents, and emergencies to facilitate timely resolutions and minimize disruptions.
- Maintained attentiveness to traffic and weather conditions to ensure passenger safety and minimize the risk of incidents.
- Safely transported students to and from school daily, ensuring adherence to established routes and schedules.
- Inspected bus before and after each trip to ensure it was in proper working condition, reporting any maintenance issues promptly.
- Maintained a clean and orderly bus interior, including enforcing rules for student behavior and resolving conflicts as needed.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated information to parents to promote good communication and transparency.
Assistant Director/Supervisor
Rite Choice Protection Group
12.2015 - 08.2018
- Managed security operations and supervised staff at designated sites to ensure efficient implementation of security protocols.
- Coordinated with Director to design and implement continuous education programs, improving organization's preparedness and response capabilities.
- Implemented strategic plans to increase team productivity and meet department goals, resulting in a 15% improvement in overall performance.
- Oversaw a team of 50 employees, providing mentorship and coaching to enhance their skills and professional development.
- Developed and managed department budgets, reducing operating costs by 10% through efficient resource allocation and vendor negotiations.
- Conducted regular performance evaluations and provided constructive feedback to employees, leading to a 20% increase in employee engagement and retention rates.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Wedding Coordinator
Etiquette & Protocol Group
08.2009 - 06.2016
- Orchestrated collaboration between departments to improve operational efficiency and elevate event quality.
- Oversaw the setup and breakdown of wedding decor and supplies, coordinating logistics and prioritizing tasks seamlessly for weddings of varying sizes.
- Collaborated with clients to create personalized wedding timelines, ensuring all details were executed flawlessly on the big day.
- Coordinated vendor relationships, negotiating contracts and managing communication to ensure seamless integration of services.
- Organized and executed pre-wedding events, such as rehearsal dinners and bridal showers, to enhance the overall client experience.
- Assisted in overseeing day-of operations, managing event staff and addressing any last-minute challenges to guarantee a smooth and successful wedding celebration.
- Authorized financial transactions with vendors for event services.
Paid Intern
Sports Media Technology
06.2011 - 08.2013
- Recorded and organized essential information to facilitate the seamless implementation of broadcast operations.
- Played a vital role in a major project focused on enhancing the company's system database for distribution to high-profile clients and influential social media networks, including MSNBC, BET, ESPN, CBN, and TBS.
- Assisted with data analysis and report generation for marketing campaigns, resulting in a 20% increase in customer engagement.
- Conducted market research and competitor analysis to identify potential growth opportunities for the company.
- Collaborated with cross-functional teams to develop and implement new product features, leading to a 15% improvement in user satisfaction.
- Managed social media accounts, creating and scheduling posts to drive brand awareness and increase follower engagement.
- Completed various clerical duties such as maintaining memos, organizing documents and faxing.
- Answered phone inquiries to provide basic company information and direct callers to appropriate personnel.
- Took notes and memos during meetings and conferences to prepare summaries, drafts and reports.
Education
Bachelors of science - Hospitality & Tourism
North Carolina Central University
Durham, Nc05.2027
Associates Degree - Culinary Arts
Durham Technical Community College
Durham, NC05.2025
Certificate - Culinary Arts Career Training Program
Durham Technical Community College
Durham, Nc02.2022
Skills
- Operational efficiency enhancement
- Operational performance enhancement
- Financial oversight
- Interdepartmental teamwork
- Staff development
- Effective relationship management
- Optimized resource allocation
- Conflict resolution
- Client success management
- Effective multitasking
- Timely production coordination
Certification
- Serv Safe Manager
- Serv Safe Purchasing 2.0
- Serv Safe Allergens
Awards
- National Society of Minorities in Hospitality (NSMH) (2016)
- Phi Beta Lambda (FBLA) Award Durham Technical Community College
- Youth Advocacy and Involvement Award - North Carolina State Youth Council (2013)
- Employee Of the Month - UNC Student Stores (2014)
Timeline
Tech Mobile Driver
Durham County Library
01.2020 - Current
Fleet Supervisor
Greene Solutions
06.2019 - 10.2019
School Bus Driver
Durham Public Schools
11.2017 - 06.2019
Assistant Director/Supervisor
Rite Choice Protection Group
12.2015 - 08.2018
Event Operations Manager
Kickback Sneaker Expo
01.2014 - Current
Paid Intern
Sports Media Technology
06.2011 - 08.2013
Assistant Wedding Coordinator
Etiquette & Protocol Group
08.2009 - 06.2016
Bachelors of science - Hospitality & Tourism
North Carolina Central University
Associates Degree - Culinary Arts
Durham Technical Community College
Certificate - Culinary Arts Career Training Program
Durham Technical Community College
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