Markia Stacey
Marion,NC
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Bringing a positive attitude and commitment for continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Manager's Assistant
Enterprise Rent-A-Car
Morganton, NC
09.2021 - 02.2026
- Managed daily operations and schedules for rental vehicle availability.
- Assisted in developing training materials for new staff, improving onboarding efficiency.
- Coordinated customer service inquiries and resolved issues promptly.
- Assisted in preparing reports on fleet performance and utilization.
- Collaborated with team members to enhance rental processes and efficiency.
- Organized vehicle maintenance schedules to ensure optimal performance.
- Trained new staff on operational procedures and customer service standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained accurate records of rental transactions and customer interactions.
- Collaborated with management on strategic initiatives to increase branch performance and profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated daily operations to enhance customer service experience and streamline workflow.
Financial Services Representative
NC State Employees Credit Union
Old Fort, North Carolina
11.2019 - 07.2021
- Assisted members with account inquiries and financial product information.
- Processed loan applications and ensured compliance with credit union policies.
- Educated members on digital banking tools and services for efficient transactions.
- Handled cash transactions accurately while ensuring adherence to security procedures.
- Participated in training sessions to improve product knowledge and customer service skills.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Ensured that all customer inquiries were answered promptly and completely.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Educated customers about different types of products available from the company's portfolio.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Established strong and positive working relationships within organization to contribute to team success.
- Assisted clients in understanding complex financial concepts and instruments.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Built and maintained strong client relationships through exceptional service and communication.
- Conducted risk assessments to tailor financial advice and strategies to individual client profiles.
- Recommended strategies to clients to help achieve financial goals.
Education
MBA - Business Management
King College
Bristol, TN12.2021
Bachelor of Science - Accounting And Finance
Lees-McRae College
Banner Elk, NC05.2019
Skills
- Organization
- Problem-solving
- Attention to detail
- Customer service
- Coaching
- Mentoring
- Team motivation
- Scheduling and planning
- Growth
- Team leadership
- Time management
- Financial reporting
- Customer relationship management (CRM)
- Sales
- Staff training
- Staff development
- Staff management
Timeline
Manager's Assistant
Enterprise Rent-A-Car
09.2021 - 02.2026
Financial Services Representative
NC State Employees Credit Union
11.2019 - 07.2021
MBA - Business Management
King College
Bachelor of Science - Accounting And Finance
Lees-McRae College