Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Markia Williams

Huber Heights

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Package Handler

Marshall's Fulfillment Center
11.2024 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Call Center Representative

Integral Resources Inc.
11.2023 - 09.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Hospital Service Technician

Agiliti Healthcare
01.2022 - 12.2023
  • Maintained a high level of accuracy in medical records by carefully updating information as required.
  • Reduced equipment downtime by promptly performing preventative maintenance checks and repairs.
  • Assisted healthcare professionals in providing optimal patient care by maintaining fully stocked medication carts and supply rooms.
  • Contributed to the hospital''s compliance with industry regulations by maintaining extensive knowledge of equipment usage guidelines, cleaning procedures, and safety protocols.

Home Health Aide

Sisters Who Care
04.2019 - 06.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

High School Diploma -

Clark State Community College
Springfield, OH
06-2026

Skills

  • Problem-solving skills
  • Data entry
  • Customer service
  • Resolving issues
  • Quality control

Certification

  • First Aid/CPR Certified

Timeline

Package Handler

Marshall's Fulfillment Center
11.2024 - Current

Call Center Representative

Integral Resources Inc.
11.2023 - 09.2024

Hospital Service Technician

Agiliti Healthcare
01.2022 - 12.2023

Home Health Aide

Sisters Who Care
04.2019 - 06.2021

High School Diploma -

Clark State Community College

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Markia Williams